DVO Analyst

Position Summary

This position is responsible for supporting the DVO ITR Lead with arrangement and coordination of the physical movement and processing of Intransit Repair (ITR) vehicles (CAT A) to Ford repairs dealers and the final destination for CAT A units. This position will report to the Ford GSR manager and will be located onsite at the Ford Dearborn office. This position is part of a turnkey operation, which includes various types of services relating to damaged vehicle track and trace, follow up resolution, dispatching and daily reporting. This position is expected to provide a high standard of customer service and encompass all aspects of the ITR process.

Position Responsibilities:

• Authorize and validate the transfer of inventory value between ITR repair dealers
• Interface with dealers, manufacturer representatives and transportation partners to resolve outstanding issues
• Monitor and meet DVO targets per Ford guidelines
• Use manufacturer systems where needed for internal processes
• Coordinate and monitor entire process related to the disposition of damage vehicles
• Provide ad-hoc and predefined reports for internal and external customers

Essential Skills and Experience:

Education:

• High School Diploma required.

Training:

• Understanding of the automotive supply chain and transportation and the Intransit Repair dealer process as it relates to the manufacturer.

Skills:

• Proficiency with Windows based Word, Excel and Outlook
• Basic mainframe skills
• Ability to thoroughly investigate, analyze and make decisions based on evidence
• Ability to maintain a high level of customer satisfaction while resolving problems
• Good communication skills both written and oral
• Ability to prioritize multiple tasks
• Ability to work in a team environment

Experience:

• Automotive experience is preferred, with an understanding of the process for tracking intransit repair damaged vehicles.

Nonessential Skills and Experience:

• Attention to detail
• Initiative and self-motivation
• Commitment to task
• Good organizational skills

Reporting to this position: Employees working on external customer account for claims analysis, DVO process & data analysis.

Physical demands and work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

On the job the employee must:

• Have natural or corrected eyesight capable of working daily at a computer workstation in office lighting.
• Have normal range of hearing, or corrected hearing, to be able to respond to normal workplace sounds including alarm systems in the workplace.

Mental

On the job, the employee must be able to perform these functions on a daily basis:

• Read and comprehend written word
• Communicate orally and in writing
• Reason and analyze

Environmental

On the job the employee:

Works in an office environment and typically there are no environmental concerns.

General sign-off: The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.