Customer Service Representative I

Job Summary:
Responds to customer's inquiries or complaints regarding the organization's products or services. Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Follows up to ensure customer satisfaction. Possesses knowledge of the organization's policies, procedures, practices, products and services.

Job Duties and Responsibilities:

• Address customer inquiries or complaints about the organization's products or services.
• Make regular calls to existing customers to gauge their satisfaction with the organization, products, and services.
• Determine the best approach to resolve problems and ensure customer satisfaction, following organizational policies.
• Coordinate with relevant departments to resolve issues and inform customers of standard procedures or solutions.
• Follow up with customers to ensure continued satisfaction.
• Possess knowledge of the organization's policies, procedures, practices, products, and services.

Educational Requirements:
High School Diploma with advance proficiency in all MS Office Programs. Associate or Technical degree in business, sales or related field with 1 year experience in customer service or related position preferred.

Knowledge, Skills, and Abilities:

• Must demonstrate analytical, problem solving, and interpersonal skills
• Excellent written and verbal communication skills
• Able to work independently and with others 
• High attention to detail
• Demonstrates strong multi-tasking capabilities and organizational skills.

Physical Requirements and Working Conditions: 

• Work requires frequent exposure to manufacturing facilities with seasonal hot and cold temperatures, dust, and some chemical fume exposure.
• Ability to sit comfortably for prolonged periods of time.
• Ability for occasional travel as the job may require visiting customers and project sites.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.