Application Support Specialist

Job Summary:  Responsible for customer assistance on applications and technical information in the office and at the customers’ locations. Provides customer quotations and product selection assistance. Performs maintenance and updates for Customer Relationship Management database programs.   

Essential Job Duties and Responsibilities: 

•   Provides customer quotation and product selection assistance.

• Develop relationships at all customer levels, including representatives, as well as end users.

• Collaborates and assists in marketing campaigns for various product lines.

• Works independently to develop customized training materials for various product lines.

• Performs maintenance and updates for Customer Relationship Management database programs.

• Collaborates on manuals, price sheets, technical publications, website content, and mass mailings.

• Independently manages time on multiple concurrent projects.

• Working with other departments within AAON to communicate and coordinate the needs of the Controls Sales Department

Education and Experience Requirements:

 Three to five years’ experience and/or training in HVAC RTU controls; or equivalent combination of education and experience.

Knowledge, Skills, and Abilities:  

• Time management 
• Communication and interpersonal skills
• Marketing and advertising skills 
• Independent problem solving
• Negotiation skills
• Technical communication
• Math aptitude 
• Microsoft Office Suite
• Database software
• Technology implementation skills

 Work Environment:  

• Lift or move up to 10lbs. 
• Sit  for up to 95 percent of work hours. 

• Close vision, ability to adjust focus, and ability to see color.
• Occasional travel is possible for this position.  This is subject to change according to business needs.