Job Description
Parallel Coffee Services – New York, NY
Full-Time | $26–$32/hr (based on experience)
About Us
Parallel Coffee Services, a division of Joe Coffee Company, provides third-party coffee
equipment services, repairs, sales, and distribution. Based in Manhattan, we launched in 2023 after evolving from Joe Coffee’s internal tech department. Our small, dedicated team supports many of NYC’s top roasters and cafés, delivering exceptional equipment support with professionalism, expertise, and hospitality.
Position Overview
We are seeking Service Technicians—junior or senior level—who are passionate about coffee, mechanically inclined, and eager to grow their skills.
This role includes a mix of:
● In-field service work
● In-shop repairs
● Customer-facing problem-solving
● Collaborative teamwork
Our technicians are adaptable, detail-oriented, and capable of handling high-pressure situations with professionalism. The position offers structured training, ongoing skill development, and opportunities for career growth.
Key Responsibilities
● Perform in-field service calls on brewers, grinders, cold brew machines, and both semi-
automatic and super-automatic espresso machines
● Complete repairs, preventative maintenance, installations, decommissions, site visits
and consultations
● Conduct in-shop repairs for more complex jobs
● Receive and process freight deliveries following standard operating procedures
● Provide status updates, repair solutions, and timely communication to internal teams and external partners
● Perform basic equipment software updates
Compensation & Benefits
● Hourly Rate: $26–$32/hr (based on experience)
● Schedule: Full-time, 40 hours/week
Benefits include:
● NY State Sick Days
● PTO after 90 days
● 401(k) plan
● Monthly commuter benefits
● Partial phone stipend
● Health, vision, and dental insurance options
This role begins with a standard 90-day introductory period, during which we’ll provide training, support, and regular check-ins to ensure mutual fit.
