511430 AQ Concessions Lead

JOB SUMMARY: Aquarium food court Lead will assist the Aquarium supervisor in overseeing the food court operations. Constant training of the staff in exceptional customer service will be the main objective for the aquarium food court Lead.

POSITION AUTHORITY:

The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below.

POSITION GUIDELINES:

Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and details in the performance of job responsibilities.

ESSENTIAL FUNCTIONS:

• Maintain a Guest Focus while performing duties
• Always assume 100% responsibility for quality guest experience
• Schedule staff accordingly in order to keep the department properly staffed at all times
• Follow up and check on the job training
• Attend all daily morning meeting held by the Executive Chef and/or the Outlet Manager
• Hold daily meeting with Outlet Manager and staff to review daily operation, and to discuss past performance that can be improved
• Conduct regular training and ensure that all staff participate in cross training
• Encourage all staff to cross train during the low season and to follow up and check on the job training
• Oversee the beverage stock, condiments and operating equipment taken is returned to the designated store room in a proper way and in a timely manner
• Ensure that all standards set for food presentation, quality and quantity are met and monitored in order to provide and increase service standards
• Oversee the overall service operation
• Make sure hygiene and uniform standards are strictly followed as per F&B department standards
• Distribute relative instructions and rules to the employees
• Maintain smooth department operation on a daily basis
• Responsible for all transactions and all accounting procedures
• Ensure all information received by the Executive Chef and/or Outlet Manager is followed accurately
• Attend all training conducted by the personnel department
• Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens

• Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens

EDUCATION/ EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent preferred
• Prior Supervisor experience preferred

REQUIRED SKILLS:

• Must be reliable and responsible
• Ability to exhibit maturity in the workplace and have a cooperative attitude
• Must have strong communication skills
• Ability to work a computer
• Must have people management skills

PHYSICAL REQUIREMENTS:

• Ability to remain on feet standing or walking for entire shift
• Ability to lift up to 50 pounds
• Ability to perform tasks that involve reaching, bending, and stooping