GENERAL SUMMARY
The ACC Senior Community Services Employment Program (SCSEP) is a federally funded initiative that provides community service opportunities for seniors, helping them develop job skills and achieve financial self-sufficiency. Seniors are placed with non-profit or government agencies for job training while contributing to their communities. The SCSEP Program Assistant supports participants, staff, volunteers, and community partners by handling administrative tasks such as recertification, timesheet coordination, and data management. The ideal candidate will be compassionate, detail-oriented, and committed to making a positive impact on seniors' lives.
ESSENTIAL JOB FUNCTIONS:
- Collaborates with front desk staff to supervise and train volunteers.
- Manages incoming phone calls and walk-in traffic to the community center, providing timely and accurate information and referrals to community members and partners.
- Maintains a welcoming and professional environment.
- Supports daily program operations, including administrative tasks, participant recruitment, training, scheduling, and direct services.
- Ensures timely and accurate completion of program documentation and data entry.
- Answers phone calls and emails professionally; offers guidance, referrals.
- Assists participants and host agencies with timesheets.
- Conducts orientation and onboarding; helps create employment plans and provides ongoing support.
- Assists in planning and implementing meetings, outreach activities, surveys, evaluations, newsletters, and reports.
- Helps recruit new host agencies and maintain positive relationships with current partners.
- Performs additional tasks and special projects as assigned by the Program Manager.
