| QUALIFICATIONS: GENERAL KNOWLEDGE, SKILLS, AND ABILITIES |
| Must be able to train, coach, and answer questions from those at lower mastery levels around: |
| Accuracy/Attention to detail |
| Communication including verbal, written, listening, face to face, telephone, or email |
| Conflict management |
| Interpersonal skills |
| Office machine operation |
| Must be able to identify issues with application of the following subjects, develop solutions, and implement improvements: |
| Problem solving skills including analysis, research, interpretation, and recommendations |
| Must be able to apply the following principles and processes to day-to-day functions: |
| Collaboration/Teamwork/Multitask work environment |
| Decision making/independent judgment |
| Technical lead style/skill characterized by: “servant leader” orientation, accessible, supportive, developmental, ethical, positive, and a role model. |
| Prioritizing, multi-tasking, meeting deadlines, and working independently on multiple projects |
| QUALIFICATIONS: PIEDMONT KNOWLEDGE, SKILLS, AND ABILITIES |
| Must be able to apply the following principles and processes to day-to-day functions: |
| Customer Care Associate exposure |
| Fluent in fraud review and prevention strategies |
| Deposit administration - Deposit, Time Deposit, Checking and IRA |
| Deposit transaction - Deposit, Time Deposit, Checking and IRA |
| Must be aware of the following general principles and operations; not expected to fully function in the area: |
| Mutual concept of corporate governance |
| QUALIFICATIONS: TECHNICAL KNOWLEDGE, SKILLS, AND ABILITIES |
| Must have a minimum of 5 + years banking operations experience; 2 + years management experience; debit card rules and regulations; understanding of fraud; knowledge of deposit account setup; Microsoft Office; 3DSecure. |
| Check clearing processes and adjustments; online banking, treasury services and ACH processing experience is a plus |
| CONTACTS |
| Auditors, internal or external |
| Direct Client contact/service |
| Local law enforcement |
| Attorneys |
| Financial institutions |
| Government agencies |
| Regulators/Examiners |
| Managers and senior management |
| Vendors/potential vendors and service providers |
| WORKING CONDITIONS/PHYSICAL REQUIREMENTS |
This job is conducted in an office work environment, and is generally sedentary but may require walking at times. Most of this position's duties require use of a computer. Some travel via car or air, and evening/weekend work may be required. Incumbent must meet the following physical requirements with or without reasonable accommodation:
a. Use hands to manipulate, handle, feel, and control items or equipment;
b. Walk, bend, kneel, and reach;
c. Lift up to 25 pounds, using all safety precautions;
d. Stand and/or sit for long periods of time;
e. Talk, hear, and communicate with clients and coworkers in English;
f. See and be able to read, write, and interpret documents written in English. |
| Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. |
| Piedmont Federal Deposit Bank is an Equal Opportunity Employer - Veterans/Disabled. |
