Job Summary:
The Server provides table service to restaurant patrons by taking orders for food and beverages, delivering orders to the table, and ensuring that patrons have a pleasant dining experience.
Reports To:
- Restaurant Manager, Dining Room Captain(s)
Supervisory Responsibilities:
Job Knowledge, Core Competencies, and Expectations
- Excellent interpersonal and customer service skills.
- Well-organized with ability to take and place food and beverage orders accurately.
- Ability to operate point-of-sale systems.
- Maintains high level of member contact throughout service; learns members’ names and preferences.
- Demonstrates exceptional wine and spirits knowledge
Duties/Responsibilities:
- Greets customers as they are seated at the table; ensures the table is clean and that utensils, napkins, and other needs have been provided.
- Distributes menus and presents the daily specials, answers questions regarding the menu.
- Informs kitchen of special instructions, dietary restrictions, etc.
- Delivers food, beverages, condiments, and other requested items to customers.
- Ensures that food is prepared correctly and to customers’ satisfaction; returns incorrect or improperly cooked orders to kitchen.
- Collects plates and clears the table as customers finish their meals.
- Verifies member billing details and closes out tickets in the Point-of-Sale system.
- Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.
- Performs other related duties as assigned by the Dining Room Captain, Restaurant Manager, or (Assistant) General Manager
