Position Title: Assistant Food and Beverage Manager
Department: Food and Beverage
Reports To: Food & Beverage Director, F&B Manager
Supervises: Hostesses, Server Assistants, Food Runners, Servers, Bartenders & Dining Supervisors
Employment Status: Full-Time
FLSA Status: Non-Exempt
Effective Date: September 19, 2025
POSITION SUMMARY
The Assistant F&B Manager is responsible for ensuring that members and their guests have a pleasant and memorable dining experience. Responsible for assisting with daily food and beverage operation, the Assistant F&B Manager monitors setup, maintenance, cleanliness, and the safety of dining areas. As part of assisting with daily operations, the Assistant F&B Manager is responsible for supervising the dining room staff and providing exceptional service to members and guests. As an Assistant F&B Manager, the individual will be responsible for acting as Manager on Duty (MOD) for lunch service, dinner service, and member events when applicable.
HILLWOOD COUNTRY CLUB TEAM VALUES
Accountability:
“We take ownership of our actions, ensuring we fulfill our responsibilities with integrity and a strong commitment to excellence.”
Adaptability:
“We remain flexible and open to change, constantly seeking ways to improve and evolve to meet the needs of our members and the demands of our dynamic environment.”
Attention to Detail:
“We strive for perfection in everything we do, carefully considering every detail to create memorable experiences for our members and guests.”
Integrity:
“We act with honesty, transparency, and fairness in all our interactions, building trust and upholding the highest ethical standards.”
Member-Centric:
“We place our members at the heart of everything we do, always prioritizing their needs and desires to ensure a welcoming and exceptional experience.”
Professionalism:
“We demonstrate respect, expertise, and dedication in all aspects of our work, always maintaining a high standard of communication, conduct, and appearance.”
Teamwork:
“We collaborate and support one another, working together as a cohesive unit to achieve our common goals and create a positive, inclusive environment for all.”
Respect:
“We foster an inclusive and welcoming atmosphere where every member, guest, and teammate are treated with dignity and consideration.”
By embodying these values, we ensure Hillwood Country Club remains a place where our members feel valued, respected, and consistently delighted with the services we provide.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assists in taking beverage orders and serves food where needed.
- Help to pour and refill wine, coffee, water, and other beverages served with and after the meal.
- Help clear soiled dishes as needed.
- May serve as the Club's opening or closing manager or manager on duty.
- Greets members and guests.
- Coordinates food service between kitchen and banquet service staff.
- Inspects all linens daily for proper appearance.
- Helps to resolve member and guest complaints.
- Ensures that all safety, accident, and emergency policies and procedures are in place and
consistently followed.
- Assist management in daily operation of the Food & Beverage Service.
- Working closely with Food & Beverage Managers to coordinate food service between kitchen and dining
staff and coordinate operating procedures for all staff pertaining to the food service being offered.
- Must be able to assign, monitor, and complete all opening and closing procedures for all service staff.
- Monitor and enforce Hillwood Country Club rules, policies and procedures for members, guests, and
staff.
- Able to work at a rapid pace while maintaining attention to detail, and the ability to multi-task.
- Must have good supervisory skills.
- Must have excellent communication skills and ability to promote sales.
- Interact with members to answer questions, solve problems, oversee services, and ensure
member satisfaction.
- Undertake special projects that are assigned by the F&B Director.
- Must be skilled in time management.
- Must have teaching and motivational skills.
- Must exhibit an excellent service attitude and be willing to go above and beyond to accommodate the
members and exceed their expectations.
- Must be flexible and able to adjust to meet the changing needs of Hillwood Country Club and the
membership.
- Must maintain a level of professionalism and communicate effectively.
- Must show enthusiasm for the job and for Hillwood Country Club.
- Must be considerate, patient, and willing to help fellow staff members.
- Must have a good self-image and be able to command the respect of the employees.
- Must be able to tolerate pressure and work calmly and efficiently during busy times.
- Possess the highest work ethics, personal morals, and honesty beyond reproach.
JOB TASKS
- Receives and greets members and guests.
- Coordinates food service between kitchen and service staff.
- Ensures staff is properly uniformed.
- Maintains all silver service ware items.
- Resolves member/guest complaints.
- Assures that all safety, accident and emergency policies and procedures are in place and
consistently followed.
- Ensures new hires are familiar with Point-of-Sale procedures.
- Inspects dining room to ensure proper maintenance, cleanliness, and safety.
- Ensures all storerooms are clean and organized.
- Assures that pre-opening cleaning tasks are assigned and completed as required.
- Monitor’s dining reservations.
- Assists in monthly beverage inventory.
- Assists with table clearing and resetting as needed.
- Suggests when additional service supplies and small equipment are needed.
- Assists in dining room inventory assessments.
- Performs other duties as directed by Management.
- Adheres to all policies and procedures, memos, and oral instructions.
- Maintains Food Safety Certification.
- Maintains Alcoholic Beverage Certification.
