E-Commerce Assistant Manager

Position Summary

The E-Commerce Assistant Manager supports the daily operations of Goodwill’s E-Commerce department to help transform lives through the power of work. This position assists in supervising team members engaged in product research, listing, photography, fulfillment, and customer service across multiple online platforms (e.g., ShopGoodwill, eBay, Amazon).

The Assistant Manager helps ensure accuracy, productivity, and quality in all aspects of the operation while maintaining alignment with Goodwill’s mission, values, and performance standards. This role requires flexibility, attention to detail, and hands-on engagement in a fast-paced warehouse setting.

Principal Accountabilities

• Support the E-Commerce Manager in overseeing daily operations, ensuring team productivity, accuracy in listings, and timely order fulfillment.

• Supervise and train team members in listing standards, research methods, photography, and shipping procedures.

• Monitor workflow to ensure quality, efficiency, and compliance with organizational policies and online marketplace requirements.

• Help manage inventory flow, ensuring that donated goods are sorted, priced, and listed appropriately for online sale.

• Conduct routine quality checks on listings, photos, and packaging to maintain brand consistency and customer satisfaction.

• Assist with identifying high-value items for special pricing or marketplace placement.

• Track and report daily and weekly production metrics as requested by the E-Commerce Manager.

• Support customer service efforts by resolving order or shipping issues in a timely and professional manner.

• Promote teamwork, accountability, and adherence to safety procedures within the department.

• Ensure goods not suitable for online sale are redirected promptly to other channels (e.g., retail stores) to optimize inventory utilization.

• Maintain a clean, safe, and organized work environment in compliance with OSHA and company standards.

• Perform other duties as assigned to support overall operational success.

Core Competencies

• Mission Commitment: Demonstrates understanding and support of Goodwill’s mission to build lives, families, and communities one career at a time.

• Team Leadership: Provides guidance, coaching, and encouragement to staff to achieve shared goals.

• Attention to Detail: Ensures listings, photos, and item data are accurate and visually appealing.

• Communication: Communicates clearly and respectfully with staff, customers, and other departments.

• Accountability: Takes ownership for assigned responsibilities and follows through on commitments.

• Adaptability: Responds effectively to changing priorities, schedules, and business needs.

• Customer Focus: Strives for positive buyer experiences through accurate listings, prompt service, and reliable fulfillment.

• Technical Proficiency: Demonstrates comfort with computers, online sales platforms, and reporting tools.

Qualifications

Required:

• High school diploma or GED.

• Minimum of two (2) years of experience in e-commerce, retail, or warehouse operations.

• Proficiency in computer-based systems and online platforms (e.g., Google, eBay, Amazon).

• Demonstrated ability to lead or train team members and coordinate workflow.

• Strong organizational, written, and communication skills.

Preferred:

• Associate’s degree in Business, Marketing, or a related field.

• Experience in nonprofit, secondhand, or mission-driven retail operations.

• Familiarity with Microsoft Office 365, POS systems, and shipping/logistics platforms.

• Basic understanding of OSHA safety standards in a warehouse environment.

Physical Demands

• Ability to stand, sit, push, pull, and lift up to 50 pounds with or without accommodations.

• Comfortable working in a warehouse environment with frequent movement and hands-on activity.

• Flexibility to work evenings or weekends as needed to meet business demands.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, or working conditions associated with the role. At times, employees may be required to perform tasks outside of their usual responsibilities to support specific projects or organizational needs. Goodwill Industries of Middle Georgia, Inc. reserves the right to modify, add, or waive job requirements at its discretion.

Employee Acknowledgment

I acknowledge that I have received and reviewed a copy of my job description. I understand the duties and responsibilities outlined herein and recognize that I may be assigned additional tasks as necessary to support the mission of Goodwill Industries of Middle Georgia, Inc.

Signature________________________________________         Date__________________________________