Store Manager

Job Summary

The Store Manager is an entrepreneur at heart. The right candidate will lead a motivated team to serve customers and grow the business.  The Manager guides the team through personnel management and project management to achieve high quality standards for all areas of the business.  The Manager cultivates and embodies a culture surrounding teamwork and outstanding customer service.  The Manager will consistently demonstrate a high level of personal accountability and integrity in all aspects of the business.

This is for the Magic Valley, Idaho location. 

Store Manager Essential Duties

1. Employees: Manage personnel in all stages of employment by:
   1. Hiring top talent
   2. Ensuring employees are receiving the training needed to be successful
   3. Holding regular one on ones with each employee to coach, mentor, remove roadblocks, set expectations, provide feedback, and discuss career development
   4. Resolving major performance issues through disciplinary actions, and terminations as needed
2. Customers: Cultivate long-lasting relationships, develop trust, and be a true consultant to Customers by:
   1. Visiting Customers on a regular basis with Machine Salesmen, Customer Service Representatives, and Service Technicians on Sales Visits, Machine Setups, and Service Calls
   2. Being available and approachable so all Customers feel they can bring up questions and concerns
   3. Resolving Customer concerns and issues quickly with impeccable follow-up, keeping the Customer informed and updated at all times
3. Store Operations: Monitor metrics and reports provided by Aftersales Operations and Analytics to ensure the Store is running at optimal levels by:
   1. Keeping Inventory “healthy”
   2. Ensuring Spudnik Aftersales Standard Operating Procedures are being followed
   3. Maintaining the cleanliness and organization of the Store to expected levels 
   4. Meeting or exceeding Spudnik’s expectations of Premium Partners including having sufficient Service Techs trained, maintaining enough Parts Inventory, completing Warranty and Service Bulletins in a timely manner, etc.
4. Dealers: Manage the performance of assigned Premium Partners by: 
   1. Conducting regular visits to Premium Partners to actively promote parts and service to ensure steady growth in sales, margin, and market share from year to year in each area
   2. Monitoring metrics and reports provided by Aftersales Analytics and Operations, and making necessary plans with the Premium Partner to correct any gaps in performance  
5. Grow the Business: Actively promote parts and service with new products and programs to ensure steady growth in sales, margin, and market share from year to year in the area.

• Proven leadership and team management experience.
• Strong interpersonal and communication skills.
• Ability to coach, mentor, and develop individuals and teams.
• Familiarity with inventory, service, and sales operations.
• Proficient in analyzing business performance metrics and reports.
• Experience in conflict resolution and performance management.
• Comfortable with CRM and ERP systems or similar business software.
• Must be able to occasionally lift and/or move up to 50 pounds.