Community Based Support Manager

Job Title: Community Based Support Manager

FLSA Status: Exempt

Reports to: Outpatient Director

Department: Clinical

Preparation Date: 12/23/2024

PRESTERA’S MISSION:

Prestera Health Services’ mission is “Devoted to serving you by inspiring hope and growth to achieve wellness throughout our communities.” This statement is representative of our people served, our community, and our staff. 

DIVERSITY, EQUITY, AND INCLUSION STATEMENT:

Inclusion is a core value at Prestera Health Services. We believe that our business can be a leader for social change and to drive Equality for all. We strive to create workplaces that reflect the communities we serve where everyone feels empowered to meet their full potential.  Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

JOB SUMMARY

The Community-Based Services Manager will provide day-to-day leadership and operational management of community-based services including Assertive Community Treatment (ACT), Comprehensive Community Support Services, outreach, care coordination, supported employment, and janitorial services. Provides oversite of day-to-day activities, program budgets, staff supervision, and s outreach and marketing for their service lines.   

DUTIES AND RESPONSIBILITIES

• Promotes the principles of Service Excellence in all actions and activities.
• Collaborates with department staff and leadership, and other agency staff and leadership in the care delivered to consumers to ensure seamless, effective service delivery.
• Provides clinical and administrative supervision as needed to ensure clinical program fidelity.
• Works with outreach  and care coordination supervisors to ensure our availability and presence where/when it is needed and social drivers of health are addressed for our person’s served.
• Works with vendors to meet supportive employment program standards.
• Works with custodian supervisor/coordinator to ensure they are meeting programmatic standards.
• Ensures all necessary reporting is submitted accurately and timely.
• Maintains a current working knowledge of center policies and procedures, licensure regulations, CARF Standards, Medicaid, and other regulatory bodies governing Prestera's service delivery.
• Writes quality reports and correspondence. 
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
• Responds to all forms of communication (IM, telephone, email) within a timely fashion.
• Attends all departmental and center meetings/trainings as assigned.
• Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.

SUPERVISORY RESPONSIBILITIES

Provides supervision/leadership for Assertive Community Treatment, Comprehensive Community Support Services, Care Coordination, Outreach, Supported Employment, and Janitorial Programs.

QUALIFICATIONS AND REQUIREMENTS

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:

• Must be proficient in Microsoft Word and Excel.
• Possess strong written and verbal communication skills in conjunction with strong time management and organizational skills with the ability to complete multiple tasks and high volume of work with deadlines.
• Must be able to lift 20 lbs.
• Valid Driver’s license required.
• Must complete CPR and CPI courses per agency policy. 

     EDUCATION AND TRAINING REQUIREMENTS:

Master’s degree in human services field with clinical licensure required.

DISCLAIMER

This job position performs other assignments and other duties and may change as deemed necessary by Prestera Health Services. I have read this job description and fully understand the requirement set forth therein. I hereby accept the position and agree to perform the identified essential functions in accordance with established policies and procedures. 

It is the policy of Prestera Health Services to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.