The Account Manager I serves as the primary liaison between the company and its customers, overseeing all interactions and operations. They cultivate long-term, trusting relationships to identify, understand, and exceed customer needs and expectations. Additionally, they develop new business from existing clients and actively pursue new sales opportunities. The Account Manager exercises discretion and independent judgment on significant matters impacting business operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Effectively manages a portfolio of assigned customer accounts.
• Build and maintain strong, long-lasting customer relationships.
• Maintain knowledge of customer contracts and program assignments, to ensure the company operates in compliance.
• Collaborates with the sales team to identify and grow new and existing opportunities.
• Participate or lead cross-functional teams involved in company or customer initiatives, and to develop tools and strategies to improve productivity company wide.
• Processes and follows-up on product inquiries and requests for quotations from customers.
• Processes and tracks progress of purchase orders throughout the manufacturing process.
• Perform exceptional customer service by promptly responding to inquiries, ship dates, and general information as requested.
• Travel may be required to company or customer facilities, trade show participation, off-site events or as deemed necessary by management.
• Report immediately all suspicious and hazardous conditions to a supervisor.
• Understand and observe all safety guidelines and assure quality and safety by complying with all appropriate Click Bond policies and procedures.
• Assist in maintaining clean, orderly, and hazard-free work areas.
• Able to work with minimal supervision, be a self-starter and be detail oriented.
• Other duties as assigned.

To perform this job successfully, an individual must be able to demonstrate the following competencies:

• Read, analyze, and interpret purchase contracts, pricing structures, terms and conditions, discount schedules, general business periodicals and technical specifications.
• Address practical problems and navigate a range of variables in scenarios with minimal standardization.
• Ability to interpret company MRP system & convey to customers required manufacturing lead-times.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Comprehend and utilize the functions of the company ERP System, and related programs.
• Proficient with Microsoft Office Suite.
• Understand the basic configuration of the company network, with the ability to locate files and work within the network.
• Follow written procedures and governmental regulations.
• Write reports and business correspondence in a clear and professional manner.
• Calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, measurements, and volume.
• Able to work with minimal supervision, be a self-starter and be detail oriented.
• Ability to write and read English.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or general education degree (GED) required. Associate degree or Bachelor’s degree preferred.
• Minimum 1-2 years’ experience in related position or manufacturing preferred.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work is primarily sedentary, although there may be some walking, standing, bending, and carrying of items, such as paper or books, weighing less than 10 pounds.
• If in manufacturing areas, may be exposed to noise, smells, heat, or dust and will require safety glasses and/or protective wear.

CLICK BOND WAY – KEY ATTRIBUTES:

• Communicates respectfully to all team members, vendors, and visitors.
• Models a positive attitude.
• Actively listens to others and supports the team environment.
• Asks questions and learns from mistakes.
• Executes tasks with minimal errors in a timely and efficient manner.
• Attendance is consistent and meets or exceeds company standards.

Click Bond is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information or any other protected classification.
Click Bond complies with federal and state disability laws. Click Bond will provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Nancy Rodriguez, Director, People Operations at 775.885.8000 ext. 1245 or email: Nancy.rodriguez@clickbond.com