Clinic Supervisor

POSITION SUMMARY: Together with the Clinic Director, the Clinic Supervisor is responsible for direct oversight, training, and skill development of staff in the Seattle Humane Veterinary Clinic. They are responsible for ensuring staff execute protocols, procedures, and patient care in the clinic appropriately. The Clinic Supervisor should be skilled in working with people and adapting to their personal styles and needs. The Clinic Supervisor is expected to balance their time between providing hands-on training and coaching of staff with fulfilling duties in the clinic. They provide leadership to staff and volunteers and support the mission, goals, and values of Seattle Humane. The Clinic Supervisor should be excited about animal welfare, High Quality High Volume Spay Neuter (HQHVSN) practices, and increasing access to veterinary care in our community.

KEY OR ESSENTIAL FUNCTIONS:

Staff Support:

• Responsible for training, supervising, and coaching of Licensed Veterinary Technicians, Veterinary Assistants, and Clinic Associates.
• Checks in regularly with staff, elevates concerns promptly and professionally as needed to Clinic Director.
• Conducts disciplinary meetings and maintains related documentation.
• Creates staffing schedules and approves time off requests.
• Creates and implements staff training materials; tracks individual team members’ progress. 
• Works alongside team trainers to ensure staff are being trained at an appropriate pace for their skill level. 
• Seeks out opportunities to support staff in specialization opportunities and skill development. 

Clinic Support:

• Manages the daily flow of the clinic to ensure established priorities are being met.
• Responsible for purchases orders, inventory, and ordering of department supplies to ensure adequate stock.
• Ensure the clinic and all equipment is well-maintained.
• Capable of performing upon time of hire or ability to learn all skills of staff and fill in for all roles as needed. This includes, but is not limited to, caring for critical patients, independently providing medical care as assigned by a DVM, working with patients with infectious disease, leading a surgery team that sees 20-50 patients per day, and responding to emergencies.

Leadership:

• Exemplifies teamwork within the Veterinary Services team and across Seattle Humane departments. 
• Follows patient care and shelter protocols and ensures compliance from staff. 
• Communicates in a professional and effective manner with the public, Seattle Humane staff, and volunteers. 

• Alongside the Clinic Director and Lead Veterinarian, creates and implements program development within the department.
• Works closely with the Clinic Director and Lead Veterinarian to ensure goals are being met. 
• Maintains collaborative relationships with local veterinary technician and assistant training programs to promote hiring and arrange and oversee externship opportunities with SH.

SECONDARY FUNCTIONS: 

• Fills in for Clinic Director as needed
• Oversees regular CPR training with clinic staff and 4^th year WSU veterinary students
• Works closely with all departments and communicates effectively regarding the medical needs of shelter animals. 
• Works closely with other Operations departments to provide training as relates to veterinary care.
• All other duties as assigned. 

SUPERVISORY RESPONSIBILITY:

Directly supervises Licensed Veterinary Technicians, Veterinary Assistants, and Clinic Associates who work within the Veterinary Services Clinic. Directly supervises externs.

COMMUNICATION/INTERPERSONAL CONTACT:

• Regular verbal communication with department and other operational staff, written communication via written standard operating procedures, memos, emails, charts and signs.  
• Regular verbal communication with adopters and spay/neuter & wellness clients through direct contact, over the telephone, or written communication. 
• Commitment to valuing diversity and contributes to an inclusive working environment that is sensitive to other opinions, culture, and perspectives.

LICENSES/CERTIFICATIONS:

• Licensed Veterinary Technician in the state of Washington or ability to transfer license from another state, preferred.
• Certified for euthanasia under Washington State regulations or willing to become trained.  
• Capable of being certified in CPR and human first aid.
• Ability to obtain a Veterinary Medication Clerk License (can be obtained on the job).

KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING:

• Must have at least 5 years of experience as a VA or LVT.
• Minimum 3 years of experience in HQHVSN and/or animal welfare field.
• Management or supervisory experience preferred.
• Familiar with characteristics of animal behavior and utilization of low stress animal handling as related to a clinic/shelter environment.  
• Must have excellent oral communication skills. 
• Must be able to write clearly and listen effectively. 
• Must possess the organizational and planning skills to determine work priorities and schedules.  
• Must be able to analyze problems, create or negotiate appropriate solutions, and understand statistical information.  
• Proficient at use of computer technology including Microsoft Office programs, email, Internet and database management software to efficiently accomplish work. 

OTHER REQUIREMENTS: 

Frequent interruption while performing work may occur and requires concentration to produce accurate work. Tasks regularly require reasoning and problem-solving and basic math calculations. The ability to motivate, negotiate, coach and mediate is important when handling a variety of personalities, learning styles, life experiences, and emotions. Must possess the ability to be sensitive to other opinions, perspectives, or cultures.  The Supervisor should feel comfortable dealing with angry, confused, and/or distraught people. 

With or without reasonable accommodation, the Supervisor frequently needs to speak clearly, hear well, write legibly, see clearly, and distinguish between various odors by sense of smell. To complete tasks, good dexterity, and sense of touch with both hands is needed. The Supervisor performs work standing and walking for four to six hours at a time.  They frequently crouch, bend from the waist, and kneel. Supervisors may occasionally lift, floor to table and vice versa, and/or carry for at least 6-10 feet, up to 30 pounds with or without accommodation.  

WORKING CONDITIONS:    

Primarily indoor working conditions in an office/clinic setting for nine to twelve hours per day.  Some work may be done in kennels or outdoors.  Exposures to potential hazards include waste anesthetic gases, radiation, cleaning chemicals and disinfectants, formalin, needles, scalpel blades and other sharp hazards, animal bites and scratches, zoonotic diseases, animal hair, dander and wastes, pharmaceutical and biological agents, euthanasia solution, eye hazards, steam (from autoclave), wet floors, potential electrical hazards, constant noise (vacuum, fan, barking) and interruptions, back strain, exposure to cold or other hazards with walk-in freezer.   

WORK HOURS:  

Full-time, non-exempt, hourly position. Scheduled for 40 hours per week, generally scheduled over four ten-hour shifts. Working at least one regular weekend day should be expected. The clinic functions 7 days per week including holidays; schedule may vary depending on coverage needs, holidays or emergencies.   

SEATTLE HUMANE CORE VALUES:

Candidate should be committed to Seattle Humane’s Core Values:

Compassion

Accessibility

Innovation

Responsibility

Teamwork

The Benefits:

At Seattle Humane, we believe in investing in our people, you'll receive competitive benefits and perks, including full health & wellness coverage, generous paid time off starting at three weeks, 10 paid holidays, an employer matching retirement plan, personal pet allowance, employee sabbaticals, discounts, and you get to work around cute animals!

Check out our LIST of benefits and perks HERE

Sound like something you want to be a part of? Then apply today!

Who we are:

Seattle Humane is more than a shelter, we are a community resource center. We're meeting the increasing need for pet owner support services, so that families don't have to choose between an overdue bill and a beloved family member. We're training the next generation of veterinarians in our state-of-the-art medical center. We're building a community of animal advocates through our volunteer and youth education programs. The impact of Seattle Humane is life-changing, for the animals in our care and the people who love them. Our top priority is to connect animals in need of rescue with the people who will love them. Through our outreach, advocacy, and services, we strive to ensure that animal companionship is accessible to all.

Take a look at our Vision for the Future, which will guide our work and priorities in the years to come.

Equal Opportunity Statement:

As an equal opportunity employer, Seattle Humane is committed to providing employment opportunities to all qualified applicants and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status or any other basis prohibited by applicable law.