Head of Housekeeping

POSITION OVERVIEW

The Head of Housekeeping is responsible to plan, direct, coordinate, and manage all activities of the housekeeping team, in accordance with the established hotel standards, policies, and procedures. They ensure all guest rooms, public areas, and employee areas are cleaned to the highest standards and complement the elevated experience throughout the hotel. They provide a clean and welcoming environment and train all team members to personalize service and make guests feel comfortable and cared for.

DUTIES AND RESPONSIBILITIES

• Oversee all housekeeping staff activities to ensure guest rooms, public areas, and employee areas meet the highest standards of cleanliness.
• Strive to continually improve guest and associate satisfaction while maximizing the financial performance of the department.
• Inspect areas of responsibility and follow-up with a plan for improving results.
• Continuously review staffing levels to ensure the guest service, operational needs, and financial objectives are met.
• Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Allocate and assign room responsibilities and monitor all associates.
• Respond promptly and expedite all guest requests, monitoring guest comments and taking corrective action as necessary to improve service.
• Monitor and track associate tasks via the PMS according to hotel standards.
• Be highly visible and interface with guests on a regular basis to obtain feedback on quality of product, services levels, and overall satisfaction.
• With the General Manager, create appropriate development plans and develop associates based on their individual strengths, development needs, career aspirations and abilities.
• Continually communicate a clear and consistent message regarding the departmental goals to produce the desired results.
• Ensure all associates have proper supplies, equipment, and uniforms.
• Conduct performance evaluations and discipline staff when needed.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.
• Primary duty will be performing work that is directly related to the hotel’s business operations and customers. This includes exercising discretion and independent judgment with respect to matters of significance.
• All other duties as requested.

QUALIFICATIONS

• Previous housekeeping experience or equivalent training preferred.
• Good reading, writing, and oral proficiency in the English language.
• Strong computer skills, including Microsoft Office.
• Ability to stay calm under pressure and manage multiple concurrent demands while prioritizing responsibilities.
• A proven track record in a supervisory role with the ability to inspire, motivate, and engage.
• Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.
• Ability to stand and walk for entire shift.
• Ability to develop and deliver effective training.
• Results oriented and highly motivated self-starter.
• Flexibility to work a varied schedule, which may include weekends and holidays.
• Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

Reasonable accommodation(s) may be made through the interactive process when necessary to allow qualified applicants and associates to perform the duties of this position. We are an equal opportunity employer and value diversity. All employment decisions are decided on the basis of qualifications, merit, and business need.