Senior Catering & Event Manager

BENEFITS

• Bonus Program
• Medical
• Dental
• Vision
• Pet Insurance
• Employer paid Life/STD/LTD
• Fully vested 401k
• Employee Assistance Program
• PTO
• Holiday Pay (Hourly)
• Recognition Program
   

POSITION OVERVIEW

The Senior Catering & Event Manager is responsible for maximizing revenues and meeting/event planner satisfaction.  They will focus on the sale and service of corporate and social events.  In addition, this position will provide support to all group rooms and event processes/procedures from the point of sale until the departure of the group, maximize revenue and ensure event/meeting planner & guest satisfaction.  They must be self-motivated and committed to delivering consistently high levels of guest service, with strong attention to detail and reliable follow-through. They must demonstrate refined communication skills and the ability to remain focused and composed during fast-paced periods.

DUTIES AND RESPONSIBILITIES

• Solicit new and existing accounts to meet/exceed revenue goals through lead and inquiry response, new revenue generation, site inspections and written communication
• Oversee and manage both catering and group events from the time of booking through post event phase, including but not limited to menu creation/selection, logistical planning, Event Order creation & distribution, reservation management and VIP services
• Prepare correspondence to customers, internal booking reports and file maintenance
• Participate in business review process, pre-convention meetings, training and other sales-related meetings as required
• Work with other departments within the hotel to provide quality service to customers
• Attend trade shows, community events and industry meetings
• Develop/maintain knowledge of market trends, competition and customers
• Professionally represent the hotel in community and industry organizations and events
• Conduct performance evaluations and discipline staff when needed.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.
• Primary duty will be performing work that is directly related to the hotel’s business operations and customers. This includes exercising discretion and independent judgment with respect to matters of significance.
• All other duties as requested.

QUALIFICATIONS

• Previous senior experience in a similar role in a luxury or upper upscale hospitality operation.
• Proficient in managing and using sales automation and PMS systems.
• Strong computer skills, including Microsoft Office.
• Strong communication skills, both verbal and written, including complaint handling and resolution.
• Extensive knowledge of forecasting sales and interpreting/analyzing results to plan and conduct budgetary analysis.
• Ability to stay calm under pressure and manage multiple concurrent demands while prioritizing responsibilities.
• Aptitude to perform numerical analysis of data and formulate conclusions and solutions.
• Approachable, authentic, and engaging demeanor, setting an example for all Associates.
• A proven track record in a management role with the ability to inspire, motivate, and engage.
• Ability to develop and deliver effective training.
• Results oriented and highly motivated self-starter.
• Flexibility to work a varied schedule, which may include weekends and holidays.
• Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. Employment decisions are made based on qualifications, merit, and business need. Reasonable accommodation(s) may be provided through the interactive process to enable qualified applicants and associates to perform the essential functions of the position.

Offers of employment are contingent upon the successful completion of a background check, and we participate in E-Verify to confirm employment eligibility.