Do you have an executive presence, a keen ability to facilitate the development of transformative ideas, and a passion for driving execution? Do you find satisfaction building long term, valuable relationships with clients? Then we’d love to talk to you! High-energy individuals with a healthy level of grit who enjoy communicating the business value of solutions will thrive and progress in our organization.
E Source is a solutions-based consulting, research and advisory, and data science firm that’s been a change agent in the utility industry for over 30 years.
We’re building a world-class client success organization. In this role, you’ll be involved in building client relationships and managing a portfolio of data science engagements.
The engagement director works closely with the director of client success and technical delivery leads to manage client relationships, ensure the overall success of data science projects, and drive retention, new revenue, and customer satisfaction.
A little about E Source
E Source combines industry-leading research, data science, and consulting to help utilities make and implement better data-driven decisions that positively impact their customers, their bottom line, and our planet. Headquartered in Boulder, CO, we have teams across the US and Canada. Learn more at www.esource.com.
How you'll help
- Build credibility. Become an established, trusted adviser to our clients by developing deep knowledge of a client’s strategic needs and aligning those needs with data science analytics opportunities, products/solutions within E Source Data Science, and best practices within or outside of the utility industry.
- Stakeholder content. Create persuasive presentations and other meaningful content to showcase project impacts and results, establish expertise, and support stakeholder engagement.
- Project communications. Translate complex topics and communicate clearly and consistently with clients and internal teams to shepherd projects from initiation to completion.
- Project management. Collaborate with technical project leads to ensure on-time delivery and monitor project hours and project margin.
- Strategic planning. Leverage vision and critical thinking to see multiple steps ahead and then take proactive steps to influence a project and ensure client success.
- Client retention. Create purposeful and customized plans to communicate value propositions, generate high customer satisfaction, and guide clients toward renewals and advocacy.
- Product development. Support the development of industry-leading data science offerings by facilitating voice-of-the-customer feedback and connecting client needs with company capabilities.
- Expand reach. Develop measurable strategies for increasing sphere of influence within the current client base and facilitate effective discussions to create interest in our service offerings and capabilities.
- Drive expansion revenue. Effectively scope new projects with current clients and execute the proposal development process in partnership with the director of client success and data science teams.
What will make you a great fit
- Excellent communication and interpersonal skills (written, verbal, and nonverbal)
- Ability to create compelling content and simplify complex topics in meaningful ways
- Obsession with delivering an exceptional customer experience
- Strong sense of urgency for accomplishing goals and exceeding expectations
- Capable of demonstrating the blend of initiative, grit, and patience required to confidently guide clients through the customer life cycle
- Collaborative temperament with an ability to cultivate relationships
- Tenacity, drive, and internal motivation
- Consultative selling skills
- Project and program management experience
- Technical acumen
- Analytical thinking skills
- Adaptability
- Ability to collaborate in a virtual environment
Basic qualifications
- Minimum of five years’ experience in customer-facing roles (internal or external clients)
- Minimum of three years’ experience in leadership roles
- Proven track record in building strong client relationships
- Implementation and project management experience
- Agile or Waterfall experience
- Bachelor’s degree; business or technical field preferred
- Experience with utility grid (electric transmission and distribution), with customers (products and programs), or in another highly regulated industry
Preferred qualifications
- MBA or equivalent post-baccalaureate experience
- Management consulting experience
- Large-scale management experience
- Experience with data science, data analytics, or another technical field
- Entrepreneurial experience
What you can expect
- Excellent insurance options, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; and medical and dependent-care flexible spending plans.
- A flexible time off (FTO) program where you can take as many paid days off per year as they need, with manager approval, while fulfilling their work obligations and ensuring proper coverage of their responsibilities.
- Flexible schedules, flexible work locations, and a paid parental leave benefit.
- A 401(k)/RRSP plan with a 3% employer match.
The budgeted salary for this position is:
$130,000 to $170,000 + annual bonus up to 12%.
Actual pay will be adjusted based on experience.
This person can work remote, but expected to travel to Birmingham, AL 10 business days a month at minimum.
Applicants must be authorized to work for any employer in the US or Canada. We’re unable to sponsor or take over sponsorship of employment visas or Labour Market Impact Assessments (Cdn) at this time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Employees of E Source are encouraged to apply. To foster a positive work environment and company culture, we support our employees in their career growth at E Source. Employees who are interested in similar job opportunities in the future should visit the E Source careers page for a listing of all open positions and contact Human Resources to express interest.
We contact applicants directly via email using only our designated company email addresses with the domain of @esource.com. Please do not provide personal information to anyone over email and be wary of other accounts impersonating businesses.
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