Mental Health Milieu Manager

About us:

At Cedar Creek, we treat a wide range of mental health conditions using evidence-based approaches that are tailored to the unique needs of each individual and delivered with care and compassion. We provide residential mental health treatment for adults (18+) of all genders in a safe and compassionate environment. Our experienced clinical team specializes in complex cases, delivering evidence-based care tailored to each individual. We create a supportive setting that fosters healing and long-term recovery. As part of our commitment to whole-person care, our Family Support Program offers multiple opportunities for family therapy to assist loved ones throughout the treatment journey.

Compensation Range:

$70,000 - $90,000 per year (depending on level and location)

What We Offer

•        Collaborative environment dedicated to clinical excellence
•        Multiple Career Development Pathways
•        Company Supported Continuing Education & Certification
•        PPO & HDHP Health Plan Options
•        Flexible Dental & Vision Plan Options
•        100% Company Paid EAP Emotional Well-Being Support
•        100% Company Paid Critical Illness (with health enrollment plan)
•        100% Company Paid Life & ADD
•        401K with Company Match
•        Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
•        Generous Team Member Referral Program
•        Parental Leave

Schedule: Tuesday - Saturday 9a-5pm

How You Will Contribute

The Mental Health Milieu Manager provides training, scheduling, and immediate supervision for the Psychiatric Tech team at their designated facility. Position collaborates with the Executive Director to ensure adequate staffing is maintained, ensuring a high level of client safety and customer service. The Mental Health Milieu Manager provides support for staff and clients in various clinical, nutritional, and administrative activities to ensure optimal client outcome 7 days a week. Serves as a trainer and mentor to the Behavioral Technicians, providing coaching for continuous quality improvement. Demonstrate a desire and willingness to model the STR mission within job responsibilities and uphold the mission within interactions with others.

Relationships and Contacts

Within the organization:  Maintains frequent and close working relationships with team members throughout all levels of the facility.

Outside the organization:  Initiates and maintains professional therapeutic engagement with clients and families. May initiate and maintain working relationships with clinical providers, referral partners and vendors as needed and directed.

Position Responsibilities

Essential Responsibilities

1. Provides immediate supervision for Psychiatric Technicians in the oversite of clients throughout their treatment program, ensuring client safety and a high level of customer service.
   1. Participates in the hiring process.
   2. Provides onboarding training, coaching, mentoring and performance management activities.
   3. Creates and maintains team schedules ensuring adequate staffing levels at all times.
2. Promotes client involvement in the treatment program; supports clients throughout their treatment journey.
3. Performs routine forms of daily client care while assisting and ensuring timely and effective clinical activities, charting and orientation completion.
4. Collaborates with the Clinical Director to ensure appropriate emotional support is provided to clients.
5. Demonstrates the ability to lead group(s) and mentors Behavioral Health Techs in these efforts.
6. Communicates pertinent client information to the Clinical team in a timely manner.
7. Maintains timely and clinically appropriate documentation, ensures Behavioral Health Technicians are trained in and adhere to documentation processes.
8. Implement and supervise APA Protocol, including leading a monthly APA prevention meetings
9. Monitor and fill residential supplies
10. Ensures BHT’s are participating and eating meals with the clients, providing role modeling health food and body image behaviors. 
    1. Observes client behavior during and after meals. 
    2. Mentors the Lead BHT’s with the same.
11. Assists with and leads in the timely completion of administrative duties, including but not limited to checklists, answering phones, mail distribution, scheduling.
12. Represents the Psychiatrist Tech team in treatment team meetings, leadership meetings, and other meetings as needed.   
13. Ability to understand and manage complex schedules
14. Supervise, coordinate, and implement intakes during traditional and non-traditional hours and days
15. Collaborate with Executive Director and meet with clients that may need help with challenging behavior or ensuring treatment engagement
16. Schedule and implement client recreational activities, phone schedule, shopping schedule, meeting schedule, gym schedule
17. Assists with and leads in the timely completion of housekeeping duties, including cleaning of facilities (i.e. taking out trash, loading and unloading dishwasher, laundry, running errands and other duties as assigned).
18. Leads and facilitates meetings with the BHT’s throughout the year and records minutes.
19. Conducts tours for clients, family members, students, visitors, as requested.
20. Updates job knowledge by participating in training and educational opportunities.

Additional Responsibilities

1. Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
2. Conduct chart audits following program policy timelines, as requested.
3. Can be relied upon to be at work as scheduled and is rarely absent from work, notifying the supervisor if absent.
4. Demonstrates an ability to adapt to changes in the facility function, management styles, and facility routines.
5. Reads, understands, adheres to and models all company policy statements on ethics, conduct, and conflict of interests.
6. Maintains positive attitude and acts as a team player with others on the treatment team.
7. Attends all supervisory trainings within assigned time frames as required by the facility.
8. Other duties as assigned.

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What We're Seeking

Education and Experience

Position requires a bachelor’s degree, a minimum 2 years’ experience in the Human Service Field, mental health preferred. Must also have a valid driver’s license and personal vehicle use. Must also have a working Knowledge of mental health and Healthcare Systems, knowledge and experience with basic Microsoft software packages and familiarity with Electronic Medical Record Documentation. Also One-year minimum of supervision experience, 5-10 people preferred.

Other Requirements

• Position requires incumbent to have a valid driver’s license, vehicle insurance, and acceptable driving record.
• Current CPR and First Aid Certification, or willingness to complete within the first 30 days of employment.

Skill Competencies

• Demonstrates an understanding and adherence to professional therapeutic boundaries.
• Demonstrates an understanding of rules/limits of client confidentiality and maintains appropriate levels of client confidentiality/privacy.
• Demonstrates behavior that promotes positive customer relations with clients, staff, and visitors.
• Contributes to continuous quality improvement – can identify performance improvement processes and verbalize role in the process.
• Demonstrates an understanding of and adherence to universal precautions, infection control and proper handwashing.
• Demonstrates proper procedures in responding to emergency and safety drills.
• Demonstrates the ability to recognize and respond to behavior escalation and employ crisis intervention techniques. 
• Demonstrates ability to perform CPR and first aid.
• Demonstrates ability to observe, supervise, evaluate, and document client behaviors in groups and planned activities.
• Demonstrates knowledge of mental health and/or eating disorders.
• Demonstrates the ability to recognize symptoms and distress of clients.
• Demonstrates the ability to communicate relevant information pertinent to client care.
• Demonstrates consideration of and respect for values and cultural beliefs.
• Demonstrates strong problem solving and analytical skills and the ability to use sound judgement.
• Demonstrates excellent verbal and written communication skills, while building and maintaining professional relationships.
• Demonstrates a strong belief in and commitment to the goals, mission and values of STR Behavioral health

For cash compensation, we set standard ranges for all U.S based roles based on function, level, and geographic location, benchmarked against companies of similar size within the behavioral healthcare industry.  In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

STR Cedar Creek Residential Treatment Center provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. STR Cedar Creek Residential Treatment Center reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.

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