Integrated Care Support

Description

Want to join our Team? We are currently looking for a dedicated Integrated Care Support (ICS) member to join our team. As an ICS you will provide a blend of administrative, operational and direct patient support services. This role supports both the logistical and caregiving aspects of patient care. Responsibilities include managing daily administrative processes such as a visitor tracking, census updates, supply coordination, internal communication as well as assisting with persona care serviced in accordance with individualized care plans developed by the nursing staff. 

Office Location: Pasadena, MD

Coverage Area: Anne Arundel & Charles Counties

Status: Full-time Monday – Friday 9:30am – 6:00pm

Salary: $22.00/hour        

DUTIES AND RESPONSIBILITIES

Administrative Support & Documentation

• Assist with report preparation and maintain both electronic and physical files.
• Prepare clinical documentation for review and ensure appropriate signatures and submission.
• Manage voicemail and email communications, ensuring timely response and follow-up.
• Process and distribute incoming and outgoing mail and faxes.
• Prepare and send condolence correspondence; maintain tracking systems as needed.

Clinical Team Coordination

• Assist in monitoring productivity and supporting compliance with documentation standards.

Inventory & Supply Management

• Perform routine inventory checks in designated storage areas.
• Order, receive, and organize office and clinical supplies.
• Collaborate with clinical staff to ensure accurate storage of medical-related items.
• Monitor delivery schedules, manage disposal procedures, and track supply usage.

Facility & Safety Oversight

• Conduct routine facility inspections and report maintenance issues.
• Assist with audits of equipment and hygiene practices; document and communicate results.
• Track and follow up on facility service requests to ensure timely resolution.

Patient & Family Support

• Help maintain a welcoming and comfortable environment for patients and visitors.
• Provide hospitality support including refreshments and basic comfort items.
• Assist with light food preparation or other supportive tasks as needed.

Shipping, Mailing & Communication

• Prepare shipping documentation and coordinate pick-ups or deliveries as required.
• Manage internal mail delivery and support external correspondence processes.
• Monitor designated communication lines and escalate issues when necessary.

Compliance & Continuous Improvement

• Adhere to organizational policies, procedures, and documentation standards.
• Attend required training sessions and contribute to quality improvement initiatives.

About Hospice of the Chesapeake

At Hospice of the Chesapeake, we create meaningful experiences for those in the communities we serve who are experiencing serious advanced illness and loss. We believe truly meaningful experiences come from a partnership between highly skilled and compassionate professionals, our healthcare partners and the patient and family with a primary focus on living each day to the fullest extent possible.  We develop care plans to minimize symptoms, articulate what matters most, and remember that each moment matters.

We are Your Hometown Hospice! Over the last 45 years, our team has cared for more than 50,000 hospice patients and nearly 100,000 family members.

To learn more please visit us at hospicechesapeake.org or find us on social media.

Your Qualifications: 

• High school diploma or equivalent required; post-secondary education in healthcare administration or related field preferred.
• Certified Nursing Assistant (CNA) certification.
• 2 years of experience in a healthcare or hospice environment.
• Excellent organizational and multitasking abilities.
• Proficient with Microsoft Office Suite, EMR and cloud-based storage.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a multidisciplinary team. 
• Compassionate, service-oriented approach to patient and family care.

REQUIREMENTS

Moderate lifting of material in a general office environment - eight-hour workday, ability to sit, stand, walk and speak on the telephone. External applicants, as well as position incumbents who become disabled, must be able to perform the essential functions, either unaided or with the assistance of a reasonable accommodation to be determined on a case-by-case basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have a valid driver’s license with a good driving record.

Compliant with health screening and vaccination requirements of organization and position, including TB screening, COVID vaccination, and annual Influenza vaccination.

What We Offer:

• A rewarding and fulfilling career with a company that values your contributions
• Competitive salary and generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in your first year of employment with HOC. 
• Educational assistance to pursue professional development, additional certifications and degree programs
• Comprehensive health, dental, and vision coverage, company-paid Short Term Disability and Life Insurance, and available accident and critical illness coverage.

In accordance with Hospice of the Chesapeake’s commitment to leadership and industry-leading care, we require that all employees be vaccinated against COVID and influenza, as well as being screened for TB upon hire and annually thereafter. Documented and supported requests for religious and medical accommodations may be considered but may not be approved in all circumstances.

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