Regional Director of Hospice Operations

Want to join our team? We are currently looking for a Regional Director of Hospice Operations (RDO). This position is responsible for assisting with the overall administration of hospice clinical services.  This critical role will identify and provide resolution for issues affecting hospice care.  The RDO has a unique opportunity to integrate quality management/performance improvement with business goals and objectives. The RDO will hold staff under their direction accountable for growth, high quality patient care, regulatory compliance, positive employee relations and an effective business plan. This position will cover the Prince George's, Calvert and Charles County Teams. 

Office Location: Waldorf, MD

Coverage Area: Prince Georges, Calvert and Charles County Field Teams and Charles County Inpatient Care Center

Status: 40 hours per week

Schedule:  5 8-hour days

Salary: Competitive, commensurate with experience, education and credentialing      

Core responsibilities

• Leadership Development: Recruit, mentor and grow high-performing clinical leaders who take full ownership of their roles and outcomes. Foster an environment of collaboration, compassion and ongoing professional development.
• Culture Building: Champion a value-based leadership model that promotes connection, accountability and team engagement. 
• Customer Experience: Partners with the Quality and Education Departments to design and scale best practices for orientation, performance improvement and in-service development. 
• Clinical Innovation: Continues to partner with internal and external stakeholders to advance innovative practice that fosters efficiency, high quality interactions, staff support and sets HOC apart in its care models.  Leverage EMR systems and other tools to support total integration and support of best practices.
• Growth: Applies HOC’s strategic growth initiatives to the markets for which the RDO has oversight partnering with clinical leaders to ensure application of mutually agreed upon goals.  Acts as a liaison with community partners, facility leaders and vendors to ensure high-quality care in all settings.
• HOC Leadership: Active participant of the senior leadership team of HOC helping to advance and lead the strategic initiatives of the organization advancing the values of Courage, Excellence, Service and Empowerment. 

Other Duties:

•  Ensures staff and department compliance with organization, local, state and federal laws, regulations, standards, and requirements of regulatory and accreditation agencies (e.g. JCAHO/DOH/CMS), including those governing professional practice, and contractual arrangements (e.g. grants).
• Serves on internal/external committees to promote the mission, vision and effective operation of the organization.
• Coordinates and oversees all direct and indirect patient services provided by hospice operations clinical organization personnel.
• Provides guidance and counseling to staff, coordinators, and clinical supervisors/managers to assist them in continually improving all aspects of hospice care services, provided through organization personnel.
• Assists clinical supervisors/managers in managing clinical teams and planning.
• Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated. 
• Collaborates with COO and Finance Department to provide input to develop annual budget for the Hospice operations cooperation with the CFO and Controller.  Assist with oversight of all aspects of budget administration and is responsible for monitoring the budget on a monthly basis. 
• Assists clinical leaders to develop skills and techniques in evaluating the performance of clinicians.
• Hires, evaluates, and terminates organization personnel.
• Assists in the development of organization goals. Develops, recommends, and administers Organization policies and procedures.
• Other duties as assigned by the COO.

About Hospice of the Chesapeake

At Hospice of the Chesapeake, we create meaningful experiences for those in the communities we serve who are experiencing serious advanced illness and loss. We believe truly meaningful experiences come from a partnership between highly skilled and compassionate professionals, our healthcare partners and the patient and family with a primary focus on living each day to the fullest extent possible.  We develop care plans to minimize symptoms, articulate what matters most, and remember that each moment matters.

We are Your Hometown Hospice! Over the last 45 years, our team has cared for more than 50,000 hospice patients and nearly 100,000 family members.

To learn more please visit us at hospicechesapeake.org or find us on social media.

      Qualifications

• Bachelor’s degree in nursing, master’s degree in related field preferred.
• Maryland RN license active and in good standing.
• 3-5 years of management/leadership experience in a hospice or related health care organization, at least two (2) years of which was in a supervisory or administrative capacity.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Ability to market and deal tactfully with customers and the community.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or Organization requirements and is in good working order.
• Has excellent observation, verbal and written communication skills.
• Knowledge of business management, governmental regulations, CMS Conditions of Participation (COPS) and accrediting body’s standards. 

REQUIREMENTS

Must maintain a valid driver’s license and a good driving record. Requires regular travel throughout territory covered.

Compliant with health screening and vaccination requirements of organization and position,

including Influenza vaccination annually.

This position is overtime exempt

What We Offer:

• A rewarding and fulfilling career with a company that values your contributions.
• Competitive salary and generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in your first year of employment with HOC. 
• Educational assistance to pursue professional development, additional certifications and degree programs.
• Comprehensive health, dental, and vision coverage, company-paid Short-Term Disability and Life Insurance, and available accident and critical illness coverage.
• Retirement 401(k) plan, with a generous company match.

In accordance with Hospice of the Chesapeake’s commitment to leadership and industry-leading care, we require that all employees be vaccinated against COVID and influenza, as well as being screened for TB upon hire and annually thereafter. Documented and supported requests for religious and medical accommodation may be considered but may not be approved in all circumstances.

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