FUNCTION – SCOPE STATEMENT:

Provide regular clerical and administrative support to the Club Director and the Club. Maintain membership database and prepare related reports. Provide excellent customer service to members, families, and visitors.

MAJOR JOB TASKS AND RESPONSIBILITIES:

1. Acknowledge every member, parent and visitor upon entering and leaving the building.
2. Maintain membership database and provide reports as needed.
3. Direct and supervise the flow of members in the facility.
4. Assign, log and distribute membership and replacement cards as needed.
5. Collect, log and report membership dues and other monies as collected to the Club Director.
6. Maintain accurate records and files and prepare required reports.
7. Ensure Club staff is progressively trained to utilize all components of Comet database and other data management systems.
8. Evaluate Club Comet Database and/or other data management implementation processes.
9. Promote and stimulate member’s interest in daily activities.
10. Maintain proper phone etiquette, answer all phone calls and take messages as needed.
11. Recommend and requisition supplies that are needed for membership area.
12. Work with all staff on special events when necessary to carry out other programs in core areas.

ADDITIONAL RESPONSIBILITIES:

1. May be assigned special projects by the Club Director.
2. Must participate in the Safe Passages Program after school pick up program if necessary.
3. Must assist with the outreach of new members.

MINIMUM QUALIFICATIONS:

1. High School Diploma or equivalent.
2. Two years’ related experience working with youth/family oriented agencies.
3. Demonstrated ability and interest in working with youth.
4. Must exhibit excellent interpersonal and organizational skills with attention to detail.
5. Strong communication skills, both oral and written. Bi-lingual, English/Spanish is a plus (may be required at some Club locations.)
6. Skilled in Microsoft Office products and database management.
7. Must be able to demonstrate the Boys & Girls Clubs of Greater Houston, Inc. programs and philosophy.
8. Valid Texas Driver’s License preferred (may be required at some Club locations.)

RELATIONSHIPS:

Internal: Maintains close daily contact with Club staff and supervisor to receive/provide information, discuss issues, explain guidelines/instructions.

External: Maintain contact with members, families and the general public to give and obtain information, either in response to inquiries or as instructed by supervisor.

PHYSICAL REQUIREMENTS/ WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to fingers, handle, feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee frequently is required to sit. The employee must regularly lift and/or move up to 30lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.