*Bilingual English/Spanish-Spanish/English is a BIG plus!
The ideal leader hold the role as General Managers and Assistant General Managers provides strategic and tactical leadership for their restaurant
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This manager must maintain operations and drive results in his/her restaurant, through people development, sales and profit growth
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Must hire, train and develop team members that share the Wingstop mission to Serve the World Flavor
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Convey the Wingstop culture to his/her crew and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand
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People Management: Responsible for staffing the restaurant timely and efficiently with carefully selected team
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Ensure the restaurant environment is safe at all times for both team members and guests; oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly; write and implement or monitor shift leader development and performance plans; ensure performance plans are written and executed as needed; make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations
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Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration; own the performance of the entire team; create the culture in the restaurant through respect, recognition and reward
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Financial Management: Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements; have complete understanding of budget and cost trends that impact operations; create a business plan; perform financial analysis; control cash, property, product and equipment; builds sales, control labor and food costs; meets all targets set by Operations Leadership; set aggressive goals to drive business metrics
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Operations Management: Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across organization from the District Manager to every team member in the restaurant
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Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are in compliance with company standards
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Qualifications
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Must be 18 years of age or older
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Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
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Minimum of 2 plus years of previous food service, retail or restaurant supervisory experience
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Proficiency in analyzing profit and loss statements and overall financial performance of restaurant
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Demonstrated ability in recruiting and selecting team members
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Knowledge of Labor Laws
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Strong written and verbal communication skills
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Initiative and assertiveness
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Strong interpersonal skills and conflict resolution skills
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Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged
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Passionate about hospitality and serving the guest
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Ability/flexibility to work 40 hours per week including mornings, evenings, weekends and/or holidays
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Ability to problem solve
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Ability to accept feedback and willingness to improve
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Ability to set goals, create action plans, and implement those plans
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Ability to measure performance, subjectively and objectively
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