PATIENT SERVICE REP- LEAD (ENT - OUTPATIENT PEDIATRIC CLINIC)

DEFINITION:

The Patient Service Rep Lead is responsible for assisting the Manager in the daily activities associated with patient services, appointments, ensures all non-clinical positions have appropriate coverage each day, and fills in where needed. Serves as a point-of-contact for questions from team members regarding non-clinical tasks. 

MINIMUM QUALIFICATIONS:  
High school diploma and five years related experience and/or training. May substitute equivalent combination of education and experience.  Ability to read, write and comprehend documents and policy/procedures manuals.  Ability to write correspondence.  Ability to effectively present information in one-on-one and group situations.  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.  To perform this job successfully an individual must have intermediate computer skills in Microsoft Office and other database systems. 

PREFERRED QUALIFICATION:  Associates Degree.