Position: Program Manager - BHC
Reports to: EIH Associate Director
Location: San Jose
Type: Exempt
Compensation: $99,754.20 Annually
ABOUT HOMEFIRST
Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.
POSITION OVERVIEW
The Bridge Housing Communities (BHC), Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. BHC Mabury and Felipe is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of BHCs is to assist all program participants with transition from emergency interim housing into permanent housing.
The Program Manager of Bridge Housing Communities (BHC) will oversee HomeFirst’s case management and support services in Interim Housing programs within the Emergency Housing Division. The Program Manager will report directly to the EIH Associate Director within the Emergency Housing Division. This Division encompasses all programs serving individuals and families who are unhoused and seeking immediate temporary housing or shelter options. Under the guidance of the agency’s EIH Associate Director and Vice President (VP) of Emergency Housing Division, this Manager oversees case management and support services programs in temporary housing and/or shelter settings, such as shelter-based transitional housing programs, shelter case management services, and others.
The goal of case management and support services programs is to provide client-centered services that promote exits to permanent housing through various strategies, including support in accessing time-limited subsidies, benefit application, increasing income, family reunification, housing problem solving, and linkage to health and community resources, etc.
In partnership with the EIH Associate Director the Program Manager will support in planning, design, and implementation of the Bridge Housing Communities Program and will promote performance outcome metrics for all sites assigned and all aspects of program oversight and implementation within their department.
REPORTING RELATIONSHIP: The position reports to the EIH Associate Director and is a vital member of the agency’s Senior Leadership Team.
PRIMARY RESPONSIBILITIES
- Participates in program design and development
- Participates in creating policies and procedures manuals
- Recruits, hires, trains, and supervises program staff
- Provides regular one-to-one supervision with team members and conducts team meetings
- Manages to provide oversite for multiple Bridge Housing Community locations
- Provides tracking and reporting for multiple programs and site-based outcomes
- Identifying Housing problem solving interventions to divert/or rapidly exit those that qualify before entering homelessness
- Works to build external partnerships to ensure the highest level of service possible
- Coordinates activity and bed capacity with external partners as necessary
- Ensures program staff adhere to program goals, objectives, and practices
- Responsible for submitting timecards for staff through Paycom, approving vacation requests and sick leave as appropriate.
- Responsible for delivering staff feedback, monitoring staff progress, and initiating disciplinary and or corrective actions for performance management
- Initiates and participates in outreach activities as necessary
- Leads/facilitates large group meetings and discussions for both program participants and community stakeholders
- Secures all necessary supplies for multiple programs
- Ensures enrollments, assessments, intakes, and other program participant documentation is taken care of and properly kept in compliance with HomeFirst standards;
- Complete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities
- Make timely and accurate decisions in emergency or crisis situations with particular awareness of the need for the safety of all program participants, staff, or volunteers involved
- Know and adhere to agency and program policies and procedures
- Responsible for the implementation and monitoring of services contracts and deliverables identified within multiple contracts
- Assist in the development of Shift Supervisors, Case Mangers and Resident Advocates professional growth
- Attends community meetings as needed and represents HomeFirst in a professional manner;
Qualities:
The Program Manager is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.
The needs of the 24/7 operations, programs, community partners, and population may compete, and the Program Manager is skilled in mediating conflicting demands and de-escalation. They are a professional agency representative and can communicate persuasively when needed to enhance partnership opportunities or resolve crises.
BENEFITS
HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.
ORGANIZATIONAL EQUITY STATEMENT
At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.
