Position: Case Manager - Floater
Location: Santa Clara County
Reports to: Program Manager
Status: Full Time, Non-Exempt
Compensation: $32.20/Hourly
ABOUT HOMEFIRST
Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.
POSITION OVERVIEW
The Case Manager - Floater is responsible for providing comprehensive support services by assuming the role of Case Manager and/or Housing Specialist based on department needs. As a Case Manager, the Floater assists program participants in developing housing stability plans and overcoming barriers to housing. As a Housing Specialist, the Floater supports participants in locating, securing, and maintaining permanent housing in the community. Both roles are essential to our collective effort to end and prevent homelessness.
QUALITIES
The Permanent Housing Services Floater is dedicated to helping others and is passionate about contributing to efforts to prevent and end homelessness. They are adaptable, able to switch between the roles of Case Manager and Housing Specialist as needed, and responsive to the needs of participants. The Floater manages time efficiently, demonstrates strong organizational skills, and engages actively in continuous learning to improve their practice. They work collaboratively with team members, embodying the values of HomeFirst in their interactions with participants, colleagues, and the broader community.
REPORTING RELATIONSHIPS
This role reports to the Program Manager.
PRIMARY RESPONSIBILITIES:
Provide comprehensive Housing Specialist services. This may include:
- Landlord outreach and support.
- Housing search and application assistance.
- Advocacy on behalf of participants.
- Financial assistance administration.
- Crisis de-escalation and support.
- Risk assessment, safety planning, and mandated reporting.
- Connection to community resources, including eviction prevention.
- Other direct service provision as needed.
Provide comprehensive case management services. This may include:
- Initial eligibility verification and enrollment.
- Ongoing needs and status assessments.
- Budgeting and financial planning assistance.
- Information and referral services.
- Employment and benefits assistance.
- Advocacy and other direct service provision.
General Tasks:
- Meet with participants at a frequency and location determined by their needs.
- Engage in the consistent application of evidence-based practices.
- Participate in case conferencing and collaborative care coordination.
- Maintain compliance with contract, agency, and licensing requirements.
- Achieve identified program and position-specific deliverables.
- Adhere to task completion deadlines.
- Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.
- Attend all job-related meetings, including program staff meetings and agency-wide meetings.
- Participate in opportunities for learning and skill maintenance/development.
- Assist with other duties as assigned.
BENEFITS
HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.
ORGANIZATIONAL EQUITY STATEMENT
At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.
