Position: Shift Supervisor, Gilroy CWSP (Part-time)
Location: Gilroy CWSP
Employment Type: Regular, Part-Time Non-Exempt
Shift: Day
Compensation: $36.99 Hourly
Schedule: Saturday & Sunday 7am-3:30pm
ABOUT HOMEFIRST
Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.
POSITION OVERVIEW
EMERGENCY (ER) SHELTER: HomeFirst operates various Emergency Shelter sites throughout Santa Clara County, all shelters provide access to nightly accommodation, meals, showers, laundry, and other basic need services. Additional service onsite includes access to 24/7 operations staff, workshops, and a linkage to clinical and local resources.
All HomeFirst Shelter sites follow the principles of Harm Reduction and Housing First. HomeFirst staff adhere to the Santa Clara County Continuum of Care Quality Assurance Standards and offer support in completing intakes and assessments for linkage to Coordinated Entry.
QUALITIES:
The Shift Supervisor is responsible for the overall day-to-day Emergency Shelter operations and supervision of Resident Advocates/Resident Coordinators. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and shelter floor.
The Shift Supervisor is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.
Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing serious mental illness or may be intoxicated.
HomeFirst is a culturally diverse company in a similarly diverse community, and the Shift Supervisor desires to work with people from a variety of social and economic backgrounds. To that end, the Shift Supervisor cultivates a connected and mutually supportive team.
REPORTING RELATIONSHIP: The position reports to the on-site Program Manager and is a vital member of providing leadership on-site.
PRIMARY RESPONSIBILITIES
Direct Client Service (90%)
- Works collaboratively with the Program Manager to ensure service delivery standards are met
- Responsible for the care, safety and supervision of program participants, guests, and staff
- Implement and enforce shelter guidelines and site rules for program participants
- Assist with administrative duties to support the Program Manager, including referrals and intakes, preparing reports, creating schedules, and securing coverage
- Assist with interviewing, recruiting, and onboarding staff
- Ensure the minimum staffing requirements per shift are met
- Participate in staff progressive discipline including development of Corrective Action Plans
- Ensure incident reports are accurate and submitted in a timely manner
- Welcome guests to the facility, including program participants, volunteers, staff, and community members, as applicable per site
- Ensure all services are documented into HMIS within 3 business days by Resident Advocate and Resident Coordinator staff
- Provide supervision, coaching, training, and support for staff
- Meet each staff individually on a regular basis
- Ensure rooms are booked and cleaned for workshop providers
- Make timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
- Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
- Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model
- Complete and submit Behavioral Contracts, and Violation notices as needed
- Ensure food, clothing, linens, toiletries, and any other items supplied by the program are in stock and accessible
- Restock program supplies and submit supply order request in a timely manner
- Ensure each program participant sleeps in compliance with shelter rules and guidelines
- Supervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure emergency work is completed
- Ensure site and perimeter checks are completed
- Ensure set-up and break-down for any special events or activities
- Complete and file all paperwork in a timely manner
- Maintain professional conduct, attitude, and appearance
- Communicate to and delegate tasks to next shift Supervisor or Manager
- Maintain confidentiality regarding clients, personnel, and other internal agency affairs
- Conduct business according to employee handbook, exercising judgement and serving the best interests of the agency and community
- Maintain compliance with agency/shelter site policies and procedures
- Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention
- Committed to treat each program participant and guest with respect and dignity
- Demonstrated conflict resolution skills
General (10%)
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- Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public
- Assist with office-related tasks as needed
- Attend all mandatory meetings, workshops, and trainings
- Perform other general duties as assigned
Skills, Abilities, and knowledge:
- Proven ability to develop client service or housing plans
- Ability to work with people of diverse social backgrounds, strong interpersonal skills
- Strong written and oral communication skills
- Working knowledge of Microsoft applications, email, and the internet, and able to learn data entry using web-based database systems
- High level of flexibility and ability to prioritize appropriately
- Work effectively within a team
- Strong sense of accountability
- Strong customer service skills
- Ability to multitask efficiently
- Advocacy and case management skills
- Knowledge of local social service resources/providers
- Effective problem-solving skills
- Demonstrate strong leadership skills
- Excellent organizational skills and ability to complete tasks
- Reliable; excellent punctuality and attendance for scheduled work shifts
- Ability to work flexible hours, especially at nights, weekends, and overnights. Must be available by telephone, on-call, and as needed during employee’s scheduled availability
- Able to take the initiative and work independently and productively with minimal supervision
- Ability to meet deadlines and complete multiple tasks in a timely manner
- Ability to maintain professional conduct, attitude, and appearance at all times
- Must be able to work under pressure, manage stressful situations, and maintain flexibility
Other:
- Able to perform sedentary work;
- Able to lift up to 30 lbs. on occasion;
- Ability to use keyboard and read computer screens for extended periods;
- Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;
Benefits of joining the HomeFirst team
- Professional growth opportunities within the organization
- 100% medical coverage for employees with an opportunity to add dependents at a shared cost
- 401k match up to 4%
- 11 observed Holidays
- Generous PTO, accrual begin with 120 hours annually and increase with tenure
- 4 hours of Community Engagement provided annually
- Access to our Emergency Assistance Program (EAP) services
- Pet Insurance options available
About HomeFirst Services:
Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.
HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County.
BENEFITS
HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.
Services include:
- Homelessness prevention
- Emergency and cold-weather shelters
- Comprehensive Veterans’ Services
- Rapid Rehousing programs
- Bridge Housing Communities
- Emergency Interim Housing
- Affordable permanent housing
- Permanent Supportive housing
- Street-based outreach
ORGANIZATIONAL EQUITY STATEMENT
At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.
