Position: Case Manager, BRC
Location: Boccardo Reception Center, San Jose
Employment Type: Regular Full Time, Non-Exempt
Compensation: $32.20/Hourly
ABOUT HOMEFIRST
Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.
PROGRAM OVERVIEW
HomeFirst operates various Emergency Shelter sites throughout Santa Clara County, all shelters provide access to nightly accommodations, meals, showers, laundry, and other basic need services. Additional service onsite include access to 24/7 operations staff, workshops, linkage to clinical and local resource. All HomeFirst Shelter sites follow the principles of Harm Reduction and Housing First. HomeFirst staff adhere to the Santa Clara County Continuum of Care Quality Assurance Standards and offer support in completing intakes and assessments for linkage to Coordinated Entry.
The BRC Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them “where they’re at” and bridging the gap between the individual and our services. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.
HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.
REPORTING RELATIONSHIPS:
This role reports to the Program Manager.
PRIMARY RESPONSIBILITIES:
Direct Services (70%)
- Provide street and encampment-based case management to unhoused participants at targeted locations throughout the City of San Jose. Provide linkage and coordinate services to community resources, including health care and VHHP, Benefit application, employment counseling, family reunification, diversion, etc.
- Works collaboratively with Program Manager and maintains accurate records of services provided.
- Collaborates with community partners regarding support services for participants.
- Utilizes supervision appropriately, maintains open lines of communication, and provides updates on intake activity.
- Knows and implements agency and program policies and procedures.
- Properly reports any suspected cases of abuse.
- Maintains professional relations and conduct.
- Maintains thorough, accurate records of case management activities with every program participant, as required by grant contracts. Conducts client intake, including VISPDAT, as needed.
- Works with program participants to develop and implement an individual case management plan, individual needs assessments, housing action plan, and provide support to help them achieve their housing and personal goals. Meets regularly with program participants at a frequency determined by the participant's needs.
- Provides support services that employ a Critical Time Intervention (CTI) model—secure transportation of participants to shelter, critical appointments, and additional destinations.
- Weekend and after-hours support are required when requested by the participant or funder.
- Assist with other duties as assigned.
Documentation (20%)
- Documents, via progress notes in HMIS, all case management activity within two business days and maintains all other case file paperwork and documentation.
- Participates in ongoing analysis of and program alignment with industry best practices.
- Proactively and consistently improves the quality and effectiveness of program services.
- Conducts ongoing re-assessments of the client's needs and status and documents assessment in HMIS.
General (10%)
- Attends all meetings and training relevant to this position.
- Assist with office-related tasks as needed.
- Utilize supervision appropriately, maintain open lines of communication, and provide updates on activities regularly.
- Know and follow agency and program policies and procedures.
- Properly report any suspected cases of abuse. Other duties as assigned.
BENEFITS
HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.
