Position: Case Manager, BRC (Bilingual)
Location: Boccardo Reception Center (2011 Little Orchard Street, San Jose, Ca)
Employment Type: Regular Full Time, Non-Exempt
Compensation: $32.20/Hourly
ABOUT HOMEFIRST
Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.
POSITION OVERVIEW
The goal of HomeFirst’s case management services at the Boccardo Reception center is to provide access to resources and housing for homeless individuals in Santa Clara County, (San Jose) California. The case management services will achieve this goal by providing participants with comprehensive supportive services to help link them to a network of community resources such as: psychiatric, medical, employment, housing, income, Housing Problem Solving (HPS), family reunification, and other services with permanent housing as the goal.
QUALITIES:
The Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them “where they’re at” and bridging the gap between the individual and our services.
They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.
HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.
REPORTING RELATIONSHIPS
This role reports to the Program Manager.
PRIMARY RESPONSIBILITIES
- Maintain a case load as a case manager of homeless individuals in Santa Clara County by providing direct case management to program participants.
- Provide excellent customer service to those referred, welcoming them to the shelter and providing a tour of the BRC facility and amenities
- Provide community-based case management services to program participants
- Conduct participant intakes per HomeFirst requirements, including assessments - needs assessment, housing support, services plans, and Biopsychosocial
- Link participants to Santa Clara County Coordinated Entry System via completion of Vulnerability Index & Service Prioritization and Decision-Making Tool (VI-SPDAT)
- Educate participants on HMIS client portal features and enrollment
- Provide appropriate referrals and linkage to community services, including mainstream benefits and access to medical and behavioral services
- Conduct ongoing reassessments of the participants’ needs and initiate referrals to appropriate BRC programs
- Manage bed list and waitlists, to ensure program maintains capacity (DTHBP)
- Works with program participants to develop and implement an individual case management and housing plan, and provide support to help them achieve their housing goals
- Work collaboratively with other team members as applicable to communicate interventions with the participant
- Collaborate with community partners regarding support services for clients
- Engage in case conferencing with a multi-disciplinary team approach
- Utilize supervision appropriately, maintaining open lines of communication and providing updates on intake status
- Know and implement agency and program policies and procedures
- Properly report any suspected cases of abuse
- Maintain professional relations and conduct
- Maintain thorough, accurate records of case management activities with every program participant, in the HMIS system
- Meets regularly with program participants at a frequency determined by their needs
- Assist participants with transportation needs to critical appointments
- Support participants in becoming document ready for benefits and housing applications
- Documents, via progress notes in HMIS, all case management activity within 3 business days and maintains all other case file paperwork and documentation
- Attend all meetings and trainings relevant to this position
- Assist with other duties assigned
BENEFITS
HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.
ORGANIZATIONAL EQUITY STATEMENT
At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know
