Position: Temporary Case Manager
Location: Site 2, San Jose, Ca
Reports to: Program Manager
Shift: Swing Shift (2pm-11pm)
Employment Type: Temporary, Full Time, Non-Exempt
Compensation: $32.20/Hourly
This is a temporary benefited role for the term of the program from current month thru April 2026. These dates are subject to a slight change in the dates due to program needs.
ABOUT HOMEFIRST
Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.
OUR VALUES
- Kindness: We act with empathy toward others.
- Passion: We ignite change to fulfill our mission.
- Excellence: We deliver exceptional service to our communities.
POSITION OVERVIEW
The Overnight Warming Locations offer a safe environment for individuals in San Jose during the winter season. The Case Manager is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.
REPORTING RELATIONSHIPS
The position reports to the Program Manager.
PRIMARY RESPONSIBILTIES
Direct Services (70%)
- Provide case management services. This may include:
- Initial enrollment
- Ongoing needs and status assessments
- Budgeting
- Information and referral
- Crisis de-escalation
- Safety planning, risk assessment, and mandated reporting
- Employment and benefits assistance
- Advocacy
- Other direct service provision
- Collaborate with community partners regarding support services for the participants
- Maintain open lines of communication, and provide regular updates to supervisor
- Engage in the consistent application of evidence-based practices
- Maintain professional relations and conduct
- Meet regularly with program participants at a frequency determined by the participant's needs
Documentation (20%)
- Document, via progress notes in HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation
- Participate in ongoing analysis of, and program alignment with, industry best practices
- Proactively and consistently improve the quality and effectiveness of program services
- Conduct and document ongoing re-assessments of the participant's needs and status, to include VI-SPDAT
General (10%)
- Attend all meetings and training relevant to this position
- Assist with office-related tasks as needed
- Assist with other duties assigned
BENEFITS
HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.
ORGANIZATIONAL EQUITY STATEMENT
At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.
