POSITION: Case Manager
PROGRAM/LOCATION: Mesa Terrace, San Jose, Ca
SUPERVISOR: Program Manager
JOB TYPE: Full Time, Non-Exempt
COMPENSATION: $32.20/Hourly
ABOUT HOMEFIRST
Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.
OUR VALUES
- Kindness: We act with empathy toward others.
- Passion: We ignite change to fulfill our mission.
- Excellence: We deliver exceptional service to our communities.
POSITION OVERVIEW
Mesa Terrace is an apartment complex in the Almaden area of San Jose. HomeFirst is the on-site case management service provider for 23 units that have been set aside for Transitional Aged Youth (ages 18-25) who have exited the foster care system and need housing. The goal of HomeFirst’s case management services is to provide access to resources and support for individuals who are at-risk of becoming homeless, or who are facing homelessness. The case management services will empower individuals to better-manage their daily lives, while promoting self-sufficiency in order to maintain their housing. The program will offer comprehensive supportive services to assist individuals with life skills, and to link individuals to a network of community resources including, but not limited to, psychiatric services, medical services, employment resources, housing resources, and income resources.
QUALITIES:
The Mesa Terrace Housing Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them “where they’re at” and bridging the gap between the individual and our services. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.
HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.
PRIMARY RESPONSIBILITIES
Direct Services (70%)
• Maintain a caseload providing case management and other direct service to all individuals
• Provide community-based case management services to individuals
• Work with other team members as applicable to communicate interventions with the client and to link them to additional services
• Collaborate with community partners regarding support services for clients
• Participate in property management meetings to collaborate with property management on client issues and needs
• Utilize supervision appropriately, maintaining open lines of communication and providing updates on individuals
• Properly report any suspected cases of abuse
• Conduct intakes for individuals, including administering the Service Prioritization and Decision Assessment Tool (SPDAT)
• Work with individuals to develop and implement an individual case management action plan, and provide support to help them achieve their goals
• Assist in facilitation life skills workshops to individuals
• Meet regularly with program participants at a frequency determined by the clients’ needs
• Provide appropriate referrals to other community services
• Assist clients with transportation needs to critical appointments, using company vehicle
Documentation (20%)
• Maintain thorough, accurate records of case management activities with every program participant in HMIS as required by grant contracts and internal compliance
• Document all case management activity and progress notes in HMIS within 3 business days, and maintain all other case file paperwork and documentation
• Complete and submit incident reports and behavior contracts, as needed
• Conduct ongoing re-assessment of client needs and document in HMIS
General (10%)
• Attend all meetings and trainings relevant to this position
• Assist with other duties assigned
• Know and implement agency and program policies and procedures
• Maintain professional relations and conduct
Skills, Abilities, and Knowledge
• Strong written and oral communication skills
• Interest in developing relationships with community partners and outside agencies
• Ability to manage multiple projects concurrently and be flexible with priorities
• Demonstrated ability to develop and maintain priorities and meet established deadlines
• Exceptional organizational skills
• Strong sense of accountability
• Ability to present oneself and the agency professionally to internal and external audiences
• Ability to work as a member of a team and can set and meet individual goals
• Ability to work with people of diverse socio-economic backgrounds
• Understanding of and sensitivity to the needs of Transitional Aged Youth, the homeless population, or formerly homeless population
• Enjoy providing hands-on instruction in basic living and financial skills
BENEFITS
HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.
ORGANIZATIONAL EQUITY STATEMENT
At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.
