Collector

General Purpose 

ILWU Credit Union is searching for an experienced Collector to join our team.  This position will be located on site Monday through Friday at our corporate office located in the Bixby Knolls area of Long Beach (in office position). The successful candidate will possess outstanding customer service skills and be experienced in performing regular and timely collection efforts on all assigned delinquent accounts including counseling members regarding their delinquent credit union debts while maintaining compliance with all state and federal laws and regulations.  Additional responsibilities include contacting members, organizing timely repayment plans and planning courses of action to recover outstanding debt with thorough documentation of all collection activities.  

The successful candidate will become a member of the Local 63 Office Clerical Union after 90 days of employment.

ILWU Credit Union provides an exceptional benefits package including medical, dental, vision, life and AD&D insurance.  Premiums for you and your legal dependents are paid for by the Credit Union.  We also offer a very generous 401k/Roth match, 16 paid holidays, sick and vacation time.

Essential Responsibilities & Duties

1. Counsel members regarding their delinquent Credit Union debts.
2. Demonstrate ability to effectively perform all functions necessary to collect on delinquent loans, including advising members regarding legal consequences and Credit Union remedies.
3. Exhibit analytical skills needed to review all loan data and all documents received that pertain to the collection of debt.
4. Conduct regular, timely and documented review of all assigned accounts to include telephone collection calls and make appropriate/effective payment arrangements to cure the account delinquency.
5. Recommend accounts eligible for modifications, payment plans, repossessions, deferments or charge-offs, and follows up on impound and legal notices.
6. Prepare necessary letters and documents to mail, in order to protect credit union legal rights and allow for collection or recovery of debt.
7. Process incoming legal and returned mail and notate accounts per department guidelines.
8. Process credit bureau corrections on disputed credit items within the required time.
9. Complete all assigned reports accurately and within the required timeline.
10. Perform skip tracing as needed.
11. Process and follow up on all accounts throughout bankruptcy cases.
12. Correct delinquencies associated with incorrect payroll/payroll allotment.
13. Understand and follow Credit Union policies, procedures and guidelines.
14. Work in compliance with Fair Debt Collections Practices Act and CFPB Debt Collection Rules.
15. Ensure compliance with Federal/State regulations within area of responsibility.
16. Revoke debit card/courtesy pay on accounts with delinquent loans.
17. Maintain positive interdepartmental/intradepartmental relations.
18. Additional specific and delegated duties, as assigned.

Minimum Qualifications

1. Minimum of two years collection experience (preferably in a credit union or banking environment).
2. High School graduate or equivalent.
3. Ability to pass background, credit and bondability checks.
4. Exceptional organizational and communication skills required.
5. Proficient in Windows, MS Word, Excel, Internet, and 10-key.
6. Excellent member service skills.
7. Thorough knowledge of collection regulations and laws.
8. Working knowledge of debt management principles.
9. Working knowledge of lending regulations and laws.
10. Working knowledge of underwriting principles.
11. Ability to maintain confidentiality regarding Credit Union records and data.

Work Environment

Most work is performed in an air-conditioned and heated office environment with exposure to basic office equipment and typical moderate office noise.

Physical Demands

The physical demands listed and charted here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

On-the-job time spent in the following physical activities.

Required weight be to be lifted or force to be exerted while performing job.

Special vision requirements while performing job.