Branch Operations Manager

Branch Operations Manager

Department/Location: Branch Operations / Downtown Aberdeen   

Employee Reports to: Deposit Operations District Manager

FLSA: Hourly; Non-Exempt position

Status: Full-Time 80 Hours

Rate of Pay: Grade 19 / $25.38 to $37.33 an hour

Summary/Objective: The Branch Operations Manager manages the customer service and sales functions of a branch office. Ensures consistent, efficient day-to-day operation of the branch.

Essential Job Functions:

• Motivates, mentors, manages and monitors branch operations staff.
• Motivates customer service staff to offer Timberland Bank products and services as part of customer service delivery.
• Completes employee performance evaluations for staff.
• Creates, monitors, and implements work schedules.
• Trains and cross-trains customer service staff.
• Schedules and conducts branch staff meetings.
• Performs administrative duties such as ordering office supplies.
• Manages and controls cash supplies by ordering and shipping cash.
• Serves as the branch’s primary security contact.
• Conducts and coordinates compliance certifications.
• Resolves customer complaints in a tactful, effective manner.
• Communicates branch and customer concerns to upper management.
• Ensure customer service by opening new accounts, offering Timberland Bank products and services, and processing transactions at a Customer Service Representative station.
• Processes and reviews daily, weekly and monthly reports.
• Travel may be required for training and/or scheduling purposes.

Requirements:

• High school diploma or equivalent.
• Minimum of 3 years of relevant experience required.
• Must pass teller assessment for entry, intermediate, senior, UB and CSS level within 6 months.

Knowledge, Skills & Abilities:

• Demonstrated ability to lead, coach and manage staff.
• Strong knowledge of banking policies and procedures.
• Excellent communication and interpersonal skills.
• Demonstrated experience with problem solving skills involving moderate to complex customer issues.
• Strong detail orientation.
• Demonstrated organizational skills while managing multiple tasks.
• Working knowledge of Core Operating Systems along with MS Windows and Office products including Word and Excel.
• Ability to learn and assimilate new software applications.

Physical Demands: To successfully perform the essential duties of this position, an individual must be able to meet the physical demands listed below. While some absences may be protected by federal, state and/or local laws, regular attendance is an essential function of the job. Reasonable accommodation may be provided to assist individuals with disabilities to perform essential job functions.

Work Environment: The duties of the job are performed on premises and in an office setting.

What We Offer: Based on eligibility, Timberland Bank offers a comprehensive benefits package including medical, dental, vision, 401k, vacation/paid sick leave and other great benefits with employee only.  Timberland Bank is a family-friendly employer. Our employees enjoy competitive compensation and an excellent benefits package including:

• Medical, Vision and Dental Insurance
• Paid vacation and holidays
• Paid Birthday Day Off
• Two pay periods per month
• Paid sick leave
• 401k and employee stock ownership plans
• Paid training and advancement opportunities
• Numerous employee only banking benefits

Disclaimer: This job description is intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.