General Manager

TITLE: General Manager                                                           DEPARTMENT: Management

POSITION TYPE: Full Time                                                           REPORTING TO: Regional Manager

FLSA STATUS: Exempt

Company Overview:

The world’s first social darts® experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century.  With a focus on craft cocktails and elevated eats, Flight Club fuses premium cuisine and curated cocktails with its signature, technology-driven social darts® experience to create a truly unique entertainment environment. State of Play Hospitality brought the concept to the U.S. Flight Club continues to surprise and delight with its ability to bring friends together in a unique, upscale social environment. To date, over 7 million people have tried their hand, and over 550 million darts have been thrown.

Position Purpose:

The General Manager leads the way in culture and Company values, while delivering entertainment unmatched in the market. This position is the leader of the team that is fully responsible and financially accountable for all the departments of the business in its entirety. This individual embraces our standards, systems, welcomes change within a growing Company, and leads by example every shift. The General Manager understands business growth and development of the team with improvement plans and continued training. The position is the liaison between team members, guests, and the support office that brings the venue together as one cohesive unit.

Our Mission Is
At State of Play, our mission is to create moments of joy and connection through the power of play.

Our Values Are:

• We Take the Initiative: Actions speak louder than words. We’re resourceful, proactive and creative. There are no limits to what we can achieve if we reach out, speak up and make it happen.
• We’re Thoughtful: We think about the bigger picture.  We default to listening and encouraging different views to our own.  By being deliberate and considerate, team members will enjoy working with us and we will make better decisions.
• We Strive for Excellence: We try to bring the best version of ourselves into work every day. Quality matters. Executing with precision and pace will help both other team members and the business succeed.
• We Celebrate the Wins: Let’s enjoy the journey. Life is full of ups and downs so we make time to toast collective and individual successes. Nothing feels better than winning as a team.

Responsibilities: 

Deliver Results:

• Ensures the restaurant team delivers upon service standards to cultivate the ultimate guest experience
• Proactively receive feedback and propose solutions
• Proactively forecast sales and labor projections, and hit target financial goals

Create Positive Energy:

• Manage and oversee entire venue daily operations
• Inspire the team to enhance their leadership skills with consistent coaching
• Empower the team to lead confidently
• Recruiting, hiring and training of all venue staff

Test & Learn:

• Plan and execute venue local community marketing strategy
• Ensures consistent execution of food, beverage, service and hospitality that aligns with company standards, policies, and programs

Own the Problem:

• Develop and execute strategies to achieve Company operational goals
• Identify and monitor training and development needs
• Oversee each manager’s area of responsibility and maintain deadlines

Requirements & Minimum Qualifications: 

• Must pass a background check prior to being hired
• 3yrs of General Manager experience in hospitality
• 3yrs of P&L ownership experience
• Competent in MS Office Suite (Outlook, Word, Excel)
• Required food, alcohol, and allergen certification maintained throughout employment, additional state qualifications may apply per location
• Available to work various shift times and days, including weekends and holidays
• Excellent communication skills, both verbally and digitally
• Results Oriented and Proactive Leader
• Able to stand and/ or walk for long periods of time
• Ability to lift over 50+ lbs. if necessary
• Legally authorized to work in the US

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time.  In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.  

Equal Opportunity Statement: Flight Club is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.