Ambassador

TITLE: Ambassador
DEPARTMENT: Front of House
POSITION TYPE: Part Time/Full Time                       
REPORTING TO: Floor Manager
FLSA STATUS: Non-exempt

Company Overview:

The world’s first social darts® experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century.  With a focus on craft cocktails and elevated eats, Flight Club fuses premium cuisine and curated cocktails with its signature, technology-driven social darts® experience to create a truly unique entertainment environment. State of Play Hospitality brought the concept to the U.S. Flight Club continues to surprise and delight with its ability to bring friends together in a unique, upscale social environment. To date, over 7 million people have tried their hand, and over 550 million darts have been thrown.

Position Purpose:

The ambassador position delivers each guest a unique high-quality experience with their engaging personality in an energetic atmosphere. This team is responsible for a welcoming greet, quick seat, and any assistance in setup. This position is crucial to the day-to-day operations from the first impression of a warm welcome, last impression of a welcome back, answering phones, checking in on events, adding new groups into the reservation software, and introducing gaming. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work. We expect nothing short of greatness and know personality sets us apart.

Our Mission Is:

At State of Play, our mission is to create moments of joy and connection through the power of play.

Our Values Are:

• We Take the Initiative: Actions speak louder than words. We’re resourceful, proactive and creative. There are no limits to what we can achieve if we reach out, speak up and make it happen.
• We’re Thoughtful: We think about the bigger picture.  We default to listening and encouraging different views to our own.  By being deliberate and considerate, team members will enjoy working with us and we will make better decisions.
• We Strive for Excellence: We try to bring the best version of ourselves into work every day. Quality matters. Executing with precision and pace will help both other team members and the business succeed.
• We Celebrate the Wins: Let’s enjoy the journey. Life is full of ups and downs so we make time to toast collective and individual successes. Nothing feels better than winning as a team.

Responsibilities:  

Listen to the Customer

• Greets and responds to all guests with a genuine friendly greeting and goodbye
• Guide and educate our guests on our brand upon entry and as you usher them to their location
• Host and assist in facilitating any tournament play
• Build a rapport with guests, be active in assisting, and communicating requests

Be Respectful of Company Resources

• Ensure bathroom checks are completed, and coat check is organized
• Maintain quality conditions of gaming equipment including sanitation and ensure all required materials and game technology are fully functional daily
• Troubleshoot any technical issues in venue including providing updates on technology and new software rollouts
• Perform routine maintenance on all physical components of the gaming area including but not limited to replacing dartboards, corks, TVs, cameras, light bulbs, and keeping the area woodwork to Company standards throughout the venue
• Ensure all supplies and equipment are properly stocked, organized, and ordered as needed with approval from the General Manager

Show Urgency

• Report for all scheduled shifts punctually in proper attire to proper health and hygiene standards
• Accurately enter all guest information into the system and assign proper time to guests
• Answer phones providing accurate availability and send proper information to the sales team
• Accurately know all numbers to tables and gaming areas

• Complete opening, closing, and running duties as assigned each shift
• Follow all health and safety guidelines maintaining proper procedures and reporting to management any hazardous situation or incident

Create Positive Energy

• Visit local businesses as assigned, to provide them with swag, treats, etc., and educate them on Flight Club and invite them in
• Learn and maintain knowledge of food, beverage, gaming, and Company procedures to standard
• Attend training sessions and team meetings as required per department
• Comply with the Company’s rules and procedures along with any reasonable requests as assigned by management during a shift

Must be able to pass exams with a 90% or better in each of the following categories:

• Food and Beverage
• All issued training testing throughout employment

Requirements & Minimum Qualifications

• Current food handlers and alcohol certification maintained through employment
• Minimum of 2 years’ experience preferably within a high-volume environment
• Available to work various shift times and days, including weekends and holidays
• Able to stand and/ or walk for long periods of time
• Ability to lift over 50+ lbs. if necessary
• Authorized to legally work in the US

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time.  In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.

Equal Opportunity Statement: Flight Club is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.