Mortgage Loan Officer

Job Purpose

The position of a Mortgage Loan Officer is to help customers navigate the application, approval and closing process. They will work with the customer to determine their qualification.

Duties and Responsibilities

• Generate and pre-qualify potential borrowers, complete all loan applications and documents, obtain all required supporting documents and information, process loan applications and submit a complete loan file in a timely manner in compliance with company and lender procedures

• Maintain a follow up system for any hot leads via our in-house system, Velocify
• Send a daily call report with results to management
• Keep records of calls and sales and record useful information
• Understand the customer's requirements in a short time and present solutions that meet their needs
• Provide company headquarters with neat and orderly accounting information, bank statements, pipeline and closing reports on a periodic basis
• Provide applicants with accurate interest rate quotes and loan information
• Maintain the highest level of business and professional ethics and practices and strictly avoid any form of loan fraud or any other variation of fraudulent, illegal or unfair dealings
• Retain copies of all loan files originated, whether or not the loan was closed, rejected or withdrawn, for a period of time to comply with all applicable company policies, state, and federal laws
• Attract new mortgage loan applications by developing relationships within the community and making sales calls to prospective clients
• Monitor collection, verification and preparation of mortgage loan documentation
• Schedule and complete mortgage loan closing
• Maintain strict client confidentiality
• Exhibit a high level of working knowledge of agency and government loan guidelines and packaging requirements, primarily with purchase transactions
• Educate customers on the different type of loans and credit options available to them, including the terms associated with each
• Continue education to remain compliant with NMLS requirements
• Complete any additional duties assigned by management

• NMLS licensed is required
• Experience working with Velocify is a plus
• Experience working with Encompass is a plus
• Proven experience as a telemarketer or similar sales/customer service role
• Strong communication skills
• Proficient working knowledge of basic office software, including word processing, spreadsheets, e mail accounts and presentation software
• Ability to multitask in a fast-paced environment
• Work professionally with a wide array of personalities, both within and external of the company
• Maintain high ethical standards