To assist the management and users in the effective operation of Opera, Micros, PCs, and other systems. Act as a service center for all IT matters. Monitor and control the usage of direct lines. Plan and implement technology-related processes, systems, and telecommunications. Maintain IT systems, manage software and hardware, and provide 24-hour coverage for the hotel. Produce strategic and tactical IT business plans, capital, and operating budgets. Conduct relevant periodic training and refresher training courses for the users.
primary responsibilities:
- Answer e-mails & Calls concerning I.T. Matters.
- Should be available 24 hrs on call.
- Ensure smooth operation of all IT systems, networks, and applications.
- Manage hardware and software installations, upgrades, and troubleshooting.
- Oversee hotel PMS, POS, IPTV, PBX, and Wi-Fi systems.
- Monitor IT performance and ensure minimal downtime.
- Coordinate with I.T. Corporate Office.
- Attend tasks and projects assigned by the Cluster Director of IT.
- Coordinates with all departments; call meetings.
- Monitor and control usage of direct line.
- Provide technical support for hotel staff and guests.
- Train hotel employees in IT best practices and security awareness.
- Develop IT SOPs for daily operations.
- Coordinates with project layout and electrical cabling.
- Reviews of existing procedures.
- Reviews user rights.
- Plan and implement technology-related processes, systems, and telecommunications.
- Produce strategic, tactical IT business plans, capital & operating budgets.
- Analyze software and hardware problems to detect/correct deficiencies, malfunctions, and irregularities.
- Implement security measures to protect guest and company data.
- Ensure compliance with PCI-DSS, GDPR, and local data protection laws.
- Conduct regular security audits and risk assessments.
- Maintain backup and disaster recovery plans.
- Manage IT service providers, contracts, and software licenses.
- Plan and control IT budgets for the cluster.
- Assess and recommend new technology solutions to improve efficiency.
- Lead IT projects for system upgrades, migrations, and new hotel openings.
- Implement corporate digital strategies (e.g., mobile check-in, cloud solutions).
- Work with the corporate IT team to align hotel IT with company goals.
- Report on the status of IT operations to the Cluster Director of IT.
- Evaluate and define hotel and user requirements to determine the feasibility of requested enhancements.
- Liaise with hotel management and corporate IT teams.
- Prepare IT reports on system performance, security incidents, and budget usage.
- Ensure IT aligns with hotel operations and enhances the guest experience.
- Installation of software and hardware upgrades, compliance with Dusit Corporate, and legal requirements related to software licensing agreements.
- Focus on future business needs and profitability.
- Develop training programs to increase user knowledge of systems to ensure high computer proficiency.
- Ensure compliance with established procedures, systems security, contingency plans, internal controls, and standards.
- Schedule routine preventive maintenance and daily clerical functions regarding the integrity of computer systems.
