Knowledge, Skills, and Abilities
Essential
- Bachelor’s degree in engineering or business; technical background strongly preferred
- 3-5 years prior inside sales or customer-facing technical support experience, ideally in a manufacturing setting
- Strong verbal and written communication skills with the ability to influence, resolve conflict, and build relationships
- Proficiency with Microsoft Office Suite, ERP/CRM systems, and general office tools
- Analytical skills with the ability to interpret technical data, perform basic math, and apply geometric concepts
- Ability to read and interpret engineering drawings, tolerances, and specifications
- Familiarity with common measurement tools (ruler, caliper, micrometer, etc.)
Preferred
- Experience in quoting technical products or engineered solutions
- Exposure to process improvement or lean manufacturing principles
Success Attributes
- Customer-centric mindset with strong problem-solving skills
- Ability to manage multiple priorities and high-volume workload
- Organized and detail-oriented with strong follow-through
- Self-starter who thrives in a team-oriented environment