JOB FUNCTION:  Studio Managers In Training serves as a resource for their Region and assist with providing leadership and daily direction to the sales teams in our facilities. In this position, incumbents will gain a solid understanding of how to execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle.

• Creates a positive, successful environment for staff and clients.
• Assists the Studio Manager with managing and exceeding all OTF sales and operational budgets.
• Assists the Studio Manager with coordinating initial and ongoing sales drivers (pre-sale events, studio-corp. events, outreach).
• Assists the Studio Manager with overseeing the sales process and systems.
• Assists the Studio Manager with monitoring, coaching, developing and evaluating the performance of all OTF-related staff.
• Monitors the hiring, training and scheduling of all OTF staff.
• Responsible for recruiting and onboarding ALL new OTF employees
• Assists with building and maintaining OTF class size through scheduling optimization.
• Develops a high energy culture through contests and incentive based motivation.
• Models all studio activities through self-involvement (leading by example).
• Trains and mentors subordinates for ongoing success and future growth.
• Ensures OTF branding through consistency and continuity in all actions.
• Properly empowers, monitors and evaluates specifically assigned responsibilities of sales team (SA's and fitness team) utilizing Head Trainer.
• Responsible for managing disciplinary actions involving all OTF employees.
• Timely response and follow through with all OTF corporate/owner requests
• Enforces OTF corporate policies, business practices, systems and processes.
• Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning.
• Provides and maintains the highest level of customer service.

• Provides effective decision making regarding customer service issues.
• Plans and promotes special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
• Responsible for ensuring that the facility is clean, maintained and operationally sound.
• Other duties as assigned by manager.

• Must have the ability to work a flexible schedule, including evenings and/or weekends.
• Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
• Understanding of all performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls and facilities maintenance.
• Must have the ability to multi-task, manage client and staff concerns, and be a self-starter.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Practical work experience using Microsoft Office Products

• Associate or Bachelor's degree in business or related field
• Min 2-3 years of previous sales experience required
• Min 1-2 years of management experience required, including assisting with overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
• Previous management experience in the health & fitness industry a plus