Clinical Support Specialist/Case Manager

Description 

The dual Clinical Support Specialist/Case Manager will work closely with patients who have various behavioral problems, such as substance abuse and various co-occurring disorders. This position will serve to provide clinical assessments, treatment plans, and case management for outpatients and work collaboratively with Clinician team to meet patient needs. 

Duties and Responsibilities 

• Provides exceptional customer service through empathetic and ethical behaviors. 

• Provides treatment that promotes patient dignity, independence, individuality, strengths, privacy, and choice. 

• Recognize obvious symptoms of mental disorder or substance use disorder. 

• Protect and maintain the confidentiality of patient records and information. 

• Recognize, prevent, and respond to a situation in which a patient may be a danger to self or others, behaves in an aggressive or destructive manner, may be experiencing a crisis situation, or may be experiencing a medical emergency. 

• Performs intake assessment, including urine drug screen, pregnancy test, Fentanyl dip test, BAL test, and consents. 

• Develops, implements, and contributes to patient treatment plan. 

• Verifies patient demographic information and medical insurance information upon admission and at entry to different levels of care. 

• Maintains consistent communication with the referral source(s) and Buena Vista treatment team regarding pertinent admission information via the designated organizational platforms.  

• Primarily completes the Biopsychosocial assessment, GAD7, PHQ9, and ASAM assessment within the Electronic Medical Records system within 24 hours of patient's admission.  May also complete BPS updates through patient admission in program. 

• Keeps patients safe by following safety policies, procedures, and regulations, and submits incident reports per policy. 

• Protects organization reputation by keeping information confidential and demonstrating consistent professionalism. 

• Complete documentation within patient records in a timely fashion (within 24 hours of service delivery) 

• Monitor group dynamics and provide appropriate psycho-educational material to match patient need. 

• Provide outreach to patients as reminders for scheduled intakes and groups.   

• Coordination of MAT, H&P, and Psych Evals. 

• Maintains and updates communication board. 

• Handles the processing of discharge documentation. 

• Performs other special projects and duties as assigned. 

• Remain fully coordinated with the Detox, RTC, and Outpatient Clinicians throughout all activities occurring within the structured programming. 

• Conduct psycho-educational groups in collaboration with treatment team 

• Coordinate all activities with other Behavioral Health staff members and providers.

Minimum Qualifications and Education:  

• HS Diploma or a GED with 2+ years of full time Behavioral Health work experience (preferred) 

                 OR 

• Associate’s Degree and at least 2 years of full time Behavioral Health work experience 

                 OR 

• Bachelor’s degree or higher in a field related to Behavioral Health 

• Required: Level One Fingerprint Clearance Card prior to hire 

If candidate self discloses in sobriety – Buena Vista requires 1 year of continuous sobriety. 

Physical Requirements 

• Requires sitting and standing associated with a normal office environment. 

• Manual dexterity using computer keyboard. 

• Requires prolonged sitting, standing, frequent bending, stooping, or stretching. 

• Some lifting may be required. 

• Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required. 

• Requires occasional use of fax machines, telephones, copiers, and other office equipment. 

• Employees must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.