Why work for Ampla Health?   25748

Ampla Health provides the individuals and communities we serve with high quality, comprehensive, community health care that is accessible to all and culturally and linguistically appropriate.

• Great Benefits including Medical, Dental, and Vision
• 4 weeks paid time off to start.
• 9 paid holidays
• 401k and profit sharing
• Full time, Monday to Friday
• Great work/home life balance

About the Role:
Ampla Health is seeking a friendly, detail-oriented Dental Receptionist to be the welcoming face of our dental clinic. In this role, you’ll support patients both in person and over the phone, manage scheduling, handle payments, and ensure a smooth front office experience. You’ll be part of a caring team that’s committed to providing high-quality, affordable dental care to the community.

Key Responsibilities:

• Greet patients and assist with check-in and check-out

• Answer phones, route calls, take messages, and assist with appointment scheduling

• Register new patients and update existing records in the system (CPS)

• Verify dental insurance and obtain authorizations for treatment

• Schedule patient follow-ups, recalls, and appointments with specialists

• Process payments (cash, checks, credit cards) and generate financial estimates

• Maintain accurate patient records and ensure proper documentation is scanned

• Prepare daily deposit slips and reconcile the cash drawer

• Assist with administrative duties such as printing schedules and managing forms

• Coordinate with the Billing Department and Dental Assistants to maintain workflow

• Maintain professionalism as the first point of contact for patients

• Support inventory tracking and request supply reorders as needed

• Other duties as assigned by the supervisor

What You Bring:

• High school diploma or equivalent (required)

• Minimum 40 words per minute typing speed

• Proficient with Microsoft Word, Excel, and electronic scheduling systems

• Experience in a dental or medical office setting preferred

• Strong attention to detail, organization, and multitasking abilities

• Excellent written and verbal communication skills

• Ability to remain calm, courteous, and efficient in a fast-paced environment

• Bilingual skills (English/Spanish) are a pl

• Ability to lift up to 40 lbs and push up to 100 lbs

• Must be able to bend, squat, stand, and reach regularly

• Must be able to hear and speak clearly with patients and coworkers

• Regular use of a computer, phone, and office equipment

• May be exposed to contagious/infectious diseases

Why Join Ampla Health?
At Ampla Health, we are dedicated to serving our diverse communities with quality, compassionate care. You’ll be part of a supportive, mission-driven organization where your role truly makes a difference.

Apply now to join a team that’s making a positive impact every day!

GENERAL PURPOSE:

The Dental Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing cash receipts.

MAIN RESPONSIBILITIES & DUTIES:

1. Assists patients calling or visiting the clinic

1. Greets patients that are physically visiting the clinic.
2. Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party
3. Completes initial registration information of new patients CPS following established policies and procedures
4. Updates any changes of patient’s information in computer database
5. Prints forms needed for next day activity
6. Schedules appointments for patients calling in, and following up (recall) patients per provider’s requests and also requests from portal or worklist in CPS
7. Works the exceptions in Cellpointer system to verify and cancellations are true and contacts any patients that have a no answer/bad phone listed in CallPointe
8. Calls patients to confirm next day’s appointments at the request of providers for chronic no shows
9. Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-up
10. Schedules appointments with specialist for patients needing that treatment
11. Transfers/Burns CD any x-rays and /or records requested by another dental office
12. Witnesses affidavit forms after completion and scans in chart

1. Responsible for verifying dental coverage, and authorizations for treatment/services

1. Determines program eligibility for patients and completes the application procedures
2. Generates estimates for dental treatment and makes financial arrangements in CPS
3. Obtains proof of income from the patients per sliding fee Policy and credit Policy
4. Documents notes in computer regarding collections, payments arrangements, failed appointment notices, or additional conversations
5.  
6. Processes cash, checks and credit card payments via CyberSource, ensuring collection of full insurance co-payments, sliding fee and private payments

1. Responsible for reconciling daily cash collections and cash drawer, and prepares deposit slip
2. Enters daily open/close data of daily cash into the S drive for Accounting Department
3. Provides administrative support to the department

1. Checks CPS for completion of notes, scan any documents and correspondence, and scans to charts
2. Prints the next day’s schedule and sends to Dentist, front desk and Registered Dental Assistant
3. Separates and correlates posted forms and forwards them to the Billing Department
4. Keeps inventory of forms used at the desk; has Clinic Lead reorder in MIPS Abila workflow as necessary, to maintain appropriate inventory level

1. Other duties as assigned by Supervisor

QUALITIES &CHARACTERISTICS

1. Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors
2. Maintains a professional appearance at all times – face of the company
3. Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
4. Strives to learn more and is receptive to learning different ways of doing things
5. Displays enthusiasm toward the work and the missions of Ampla Health
6. Exhibits excellent attendance and punctuality

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES

1. Must complete high school
2. Ability to use Microsoft Word for basic correspondence
3. Ability to type a minimum of 40 WPM
4. Ability to adapt to specific environment and duties
5. Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols
6. Have demonstrated skills and knowledge of word, excel, and other reporting avenues

COMMUNICATIONS SKILLS

1. Must have neat and legible handwriting
2. Must be able to interact with patients courteously and calmly
3. Ability to communicate well with the public
4. Must be able to type accurately with proper verbiage and grammar

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Works well with patients in a generally comfortable environment office. Employees must possess the following physical requirements:

1. Must be able to hear and communicate with clients and staff on telephone and those who are served “in person”, and speak clearly in order to communicate information to clients and staff
2. Must be able to lift up to 40 pounds and push up to 100 pound (on wheel)
3. Must have vision which is adequate to read memo’s, computer screen, registration forms and other clinic documents
4. Must have high manual dexterity
5. Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
6. May be exposed to contagious/infectious diseases