GENERAL PURPOSE:

Receptionists facilitate access to the WIC Program by providing excellent customer service. The Receptionist is the face of WIC by providing front desk reception, answering phones, loading WIC Cards, computer record storage and retrieval, and providing translation as needed. WIC Receptionist can also complete identity, income and address verification for family certifications.

MAIN RESPONSIBILITIES AND DUTIES:

1. Provides Basic reception services by: (50%)
   1. Greeting WIC participants in a friendly manner, requesting needed information and directing the participant to a waiting area or WIC counselor in person or on the phone.
   2. Answering telephones to provide basic information.
   3. Making and/or rescheduling appointments for new and returning WIC participants in WICWISE.
   4. Learning the purpose of each WIC form and combining them as needed. Mailing/emailing or texting appropriate materials as needed.
   5. Notifying participants of missed appointments verbally or in writing/e-mail/text.
   6. Following procedures to assist participants to transfer to another WIC Program.
   7. Following procedures to discontinue participation as needed.
2. Stores and Retrieves Information by: (10%)
   1. Utilization of WICWISE computer system accurately
   2. Filing/scanning participant records accurately
3. Provides WIC Benefits by: (20%)
   1. Conducting Applicant Screening in WICWISE over the telephone or in person by calculating income, confirming address and family size through the WICWISE computer system.
   2. Conducting “Part A” of participant certification including assessment of proof of identity, income and address.
   3. Loading WIC Cards with benefits according per procedure and regulations.
   4. Changing or Voiding benefits on WIC Cards according to procedures.
4. Maintains Supplies and Office Environment by: (5%)
   1. Checking level of supplies, forms and informational handouts at temporary WIC sites and providing information to inventory person.
   2. Reproducing forms and handouts on photocopier machine.
   3. Moving program records, chairs, tables, supplies and computer equipment as needed to perform duties,
   4. Taking outgoing mail to post office for dispatch as needed.
5. Provides Translation (bilingual employees) by: (5%)
   1. Translating spoken and written information from English to other language or to English from other language for WIC participants or other WIC staff.
6. Maintains Customer Confidence and Protects Operations
   1. Keeps all information strictly confidential
   2. Maintains WIC Card security per procedure
   3. Follows safe working procedures at all times, reporting safety hazards to supervisor, and mitigating safety hazards immediately if supervisor not available
7. Contributes to Team Effort
   1. Supports Participant Breastfeeding rights by using supportive breastfeeding friendly language and offering any physical support available at each WIC office to moms for breastfeeding.
   2. Supports other staff by working together to get tasks accomplished, behaving in a friendly and professional manner, completing a fair share of the workload.
   3. Communicates questions, complaints, compliments, and comments to co-workers and WIC Director
8. Other related duties as assigned

GENERAL QUALITIES & CHARACTERISTICS

1. Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health personnel
2. Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
3. Has enthusiasm toward the work and the missions of Ampla Health and WIC

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES

1. Must have High School diploma or equivalency
2. Customer services skills including: phone etiquette, greeting and handling difficult clients.
3. Basic office skills including: Typing/keyboarding; ability to operate FAX, phones, shredding & copier
4. Ability to perform using the WIC computer system (WICWISE) within 3 months of hire
5. Ability to use word processing programs (eg Word) within 3 months of hire
6. Ability to work with individuals alone or in groups respecting differences in race, culture, religion and lifestyle
7. Ability to accommodate flexible work schedules and be able to travel within Yuba and Colusa counties
8. Must possess valid California driver's license and proof of auto insurance
9. Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols

COMMUNICATIONS SKILLS

1. Must be able to interact with patients courteously and calmly
2. Ability to communicate well with the public
3. Keep supervisor informed of work priorities, progress and problems
4. Maintain confidentiality
5. Model professional conduct, ethics and appearance