Patient Accounts Specialist

Job Details

Job Location

Central Office - Richmond, VA

Position Type

Full Time

Job Shift

Day

What You Do

Full-time Opening: 40 hours/week
Scheduled Shifts: Monday - Friday
Scheduled Hours: 8-hour shifts with 30-minute lunch break (7:00am - 3:30pm, 7:30am - 4:00pm, or 8:00am - 4:30pm)
Location: Administrative office on Glen Forest Drive, Richmond, VA 23226 **hybrid/remote work options available with manager's approval and following completion of in-person training**

Summary: Responsible for verification and communication related to patient accounts, including collection of payments.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Gathers and analyzes data to determine accurate patient account balance; identifies and reviews delinquent accounts; arranges for patient pre-payments; coordinates and enforces financial agreements.
Manages incoming queries from patients and clinical staff regarding billing/charges, insurance coverage, and self-pay pricing.
Manages correspondence with third-party billing partner(s) related to patient accounts, addressing patient and/or carrier concerns.
Follows collection policy guidelines to make recommendations regarding delinquent accounts.
Obtains benefits for pregnancies and procedures, relays to patients and collects per policy.
Coordinates patient refunds and refund requests with third-party billing partner(s) as necessary.
Reviews patient insurance package details for accuracy and eligibility, updates as necessary.
Evaluates patient accounts to apply necessary charges for no-show, late reschedule, and late cancellations.
Performs related work as required.
Attends required meetings.
Complies with Virginia Women’s Center’s policies and procedures. Follows guidelines required by HIPAA, OSHA, and Red Flags regulations. Maintains appropriate attendance and punctuality as defined by Virginia Women’s Center.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience, and/or Licensure

High school diploma or GED required. Associate or higher-level degree preferred.

Experience working with collections, billing, insurance, or medical administration required. Medical billing/collection experience preferred.

Will consider equivalent combination of education and experience.

Knowledge, Skills & Abilities

Knowledge of medical billing/collection practices and procedures.

Knowledge of organizational policies, regulations, and procedures.
Skill in managing multiple priorities.

Skill in grammar and spelling.

Skill in establishing and maintaining effective internal and external working relationships.

Ability to communicate and convey information and expectations in a professional and courteous manner.

Ability to speak effectively to patients and employees of the organization.
Ability to maintain the strictest of confidentiality.

Ability to make mathematical calculations, balance and reconcile figures, and make changes accurately.

Ability to examine documents for accuracy and completeness.

Accuracy in computer data entry.

Physical Demands

Requires sitting and standing associated with a normal office environment. Manual dexterity using a calculator and computer keyboard.

Work Environment

Work is performed in a busy office environment. Frequent contact with insurance carriers and patients. Continual patient contact may involve dealing with angry or upset individuals. Position allows for hybrid/remote work options at the discretion of management.

What We Offer

Benefits & Rewards

A service-centered culture reflecting a strong work-ethic and caring, compassionate team members
Competitive compensation and growth opportunities
Health, vision, and dental insurance
Health savings accounts (HSA) and flex spending accounts (FSA)
401k plan with employer contributions and match
Paid time off and paid holidays
Life insurance - both employer-paid and voluntary
Critical illness and accident insurance
Annual employer contribution toward clinical staff uniforms/scrubs
Employer paid long-term disability benefits and comprehensive employee assistance program
A variety of discount programs offered to employees
Employee referral bonus and peer recognition programs
Company-sponsored FUN events and community volunteer opportunities

Virginia Women's Center is a full-service women's health care practice specializing in gynecology, obstetrics, urogynecology, weight and wellness, high-risk obstetrics, obstetrical genetic counseling, breast health/mammography, bone and mental health services, ultrasound, and surgeries and procedures.

Living Our Values

We put patients first.

Every single interaction matters
Communicate with compassion

We embrace change.

Adapt to the fast pace of women's healthcare
Seek new perspectives and information

We play as a team.

Together, we make a difference
Believe the best in each other

We work to be better.

Challenges are opportunities to be better
Contribute to our shared purpose

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Virginia Women's Center, please contact our HR Department at (804) 288-4084.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, marital status, ancestry, military or veteran status, or any other characteristic or status protected by law. We do not tolerate discrimination or harassment in the workplace.

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Patient Accounts Specialist

Job Details

What You Do

What We Offer

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