TOC Technician

Mesa Natural Gas Solutions LLC is a growth-oriented company, manufacturing and providing superior responsible, reliable, power solutions to industrial markets. We manufacture best-in-class power systems and deliver industry leading service and customer support. We continue to be on the leading edge of generator technology by manufacturing sound attenuated, temperature-controlled generator sets in the United States to operate in any climate, and utilizing the best telemetry putting real time information in the hands of all customers.

Mesa strives to create an environment where all employees feel they are safe, respected, that their contributions are valued, and have equal access to growth and development opportunities. We offer our employees competitive base pay and a 401k plan; paid time off for vacation, holidays, birth or adoption of a child, and bereavement; Health, Dental, and Vision insurance where all employee and dependent’s health care premiums are 100% paid for; Employee Assistance Programs; Life insurance, Short and Long term disability insurance, and Critical Health and Accident insurance.

Website: www.mesangs.com

Job Description:

Mesa’s operations center provides 24/7 monitoring for our domestic and international operations.  This center is vital for ensuring Mesa’s unparalleled runtime.  By continually monitoring our operations and personal Mesa can deliver on our guarantee of being an industry leading power solutions provider.  This allows Mesa to reduce downtime and increase profitability for our customers.  Staying true to our innovative nature, Mesa relied on one of our Marine Corps veterans to build our operations center.  With the support of an actively serving WY National Guard employee, they created this center from scratch.   These two employees instilled our western spirit of disciplined, hardworking, and self-starting attitude into this operations center.  This western spirit, which is evident across all of Mesa, is thriving in our operations center today.

As an Operations Center technician, you are a problem solver. This position requires a natural curiosity to investigate issues flagged with our operations and communicate that information intelligently to the correct customer. Being able to communicate real-time and historical activity of our solutions is extremely important for Mesa to maintain our 99% plus runtime. That end user requiring this information could be a Mesa field technician, a senior Mesa official, or a customer. Through 24/7 monitoring and investigative work, you will primarily be supporting our field technicians based out of United States offices from the borders of Canada to Mexico. Investigative work requires learning to navigate our unique software platforms combined with willingness to understand the operational philosophy of our solutions. Having a disciplined, self-starting, hardworking mentality will be one key to success in this position. The second key is being humble, hungry, smart, and taking complete ownership of your role. This is an excellent opportunity to get your foot in the door with successful international company and a motivated team for a rewarding career.  Our operations center technicians are uniquely positioned to learn and understand the entirety of Mesa's international footprint. This provides an excellent opportunity to advance within the company. 

Essential Duties:

• Monitors unsafe conditions (weather/fatigue) and communicates to all leaders in the organizational hierarchy per Mesa’s Standard Operating Procedures (SOP).
• Exercises independent judgement and to assist technicians in troubleshooting.
• Utilizes Mesa’s unique software programs to monitor, investigate, coordinate, track & follow-up on all operational and safety issues.
• Provides exceptional customer service for anyone interacting with the Operations Center from the onset of an issue until the resolution.
• Assists with any requests for support.
• Works within a team of other operations technicians to identify and prioritize operational issues and insure they are resolved in accordance with Mesa’s standard.
• Through the analysis of systems and reports the operations center technician identifies faults and model sizing issues fleet wide.
• Understands current organizational hierarchy in field operations across the Mesa footprint.
• Read and demonstrates an understanding of Ideal Team Player & Extreme Ownership.
• Performs all other duties as assigned.

Education:

Required:

• High school diploma or equivalent.

Preferred:

• Mesa Gen Tech Training course.

Experience:

Required:

• None

Preferred:

• Related experience.
• Customer service experience.
• Honorably discharged service veterans.

Certifications, Licenses & Registrations:

• Must possess and maintain a valid driver’s license and a driving record satisfactory to the company and its insurers.

Knowledge, Skills, & Abilities:

• Able to work nights/weekends and handle a full shift, 8-12 hours, individually or with a team without any issues.
• Understands or be able to learn the Mesa error codes and what they might indicate with each unit.
• Must be aligned with Mesa culture; be an individual of character, integrity and intellect.
• Professional phone etiquette and in appearance while on duty.
• Proficient computer skills including good typing, spelling and Microsoft Word/Excel.
• Must possess above average organization and time management skills.
• Ability and willingness to learn new processes and business functions to facilitate job accomplishment.
• Must possess excellent customer relation and verbal skills.
• Possess the capacity to collect and analyze data in fast paced situations.
• Able to work independently and ensure tasks are completed with little supervision.
• Ability to work under stress in high pressure situations.
• Able to handle frequent interruptions and handle conflict in an effective manner.
• Possess the ability to be a team player.
• Adaptability and ability to work in a fast-paced, ambiguous environment.
• Possess a positive and energetic self-starter attitude, with excellent drive, ambition and work ethic.
• Ability to communicate ideas effectively and maintain deadlines.

Physical Demands:

• Sitting
• Seeing (Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus)
• Hearing
• Use hands to type, touch, handle, or feel
• Must be able to sit for prolonged periods of time

Working Conditions:

• Minimal safety hazards; general office working conditions.

Equipment & Software:

• Phones
• Computers
• Microsoft Suite

Additional Job Requirements:

• Willing to consent to and pass a background check and drug screening.
• Must be able to pass a WorkSTEPS physical.
• Customer focuses attitude, with high level of professionalism and discretion.
• Willingness to work flexible hours including occasional evenings and weekends as required.

Supervisory Responsibility:

None

Number of Direct Reports:

None

Number of Indirect Reports:

None

Mesa Natural Gas Solutions LLC is an equal opportunity employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, citizenship status, marital status, medical condition, physical or mental disability or any other legally protected status. EOE/M/F/D/V