POSITION SUMMARY:
The primary responsibility of the Associate Account Manager is to build and maintain strong, long-lasting relationships and partnerships with new and existing clients, as assigned and supervised by the Senior Account Manager. The Associate Account Manager facilitates communication with clients and any other supporting departments within the CCS organization.
ESSENTIAL FUNCTIONS:
- Collaborates with Sales, Operations, Process Engineering and other teams to ensure successful enhancement and continuous improvement of client business processing.
- Works to develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors under the supervision and direction of the Sr. Account Manager.
- Ensures the timely and successful delivery of our solutions, according to customer needs and objectives.
- Operates as primary point of contact for timely resolution of any client related issues, requests, or problems.Â
- Works as part of the new client implementation team to gain familiarity with new client workflows.
- Sets up client database records to reflect acknowledgement, reporting, and invoice processes while consistently maintaining the integrity and quality control of this data.
- Monitors the quality and processing of incoming and outgoing data files, taking corrective action as necessary.
- Evaluates the account flow process for any client issues or change requests; initiates and tracks client projects using in-house project management software.
- Reviews comprehensive daily, weekly, monthly, and quarterly management reports to provide analysis to the client, Operations, and Executive Managers as needed.
- Cleary communicates the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Responds to complaints and resolves issues aiming for customer satisfaction and the preservation of the company’s reputation.
- Researches and monitors changes to clients’ processes to better forecast future placements and recovery results.
- Assures that all procedures and responsibilities are documented and kept up to date.
- Tracks and documents client events, meetings and communication using our Salesforce CRM software.
- Maintains knowledge of compliancy regulations.
- Other duties as assigned by management.
- Ability to maintain a consistent and regular attendance in accordance with an established schedule.             Â
- Ability to work onsite/in-office and in accordance with CCS and department policies and procedures.
Â
Â