The F&B Supervisor is responsible for supporting all operations of the Comp Breakfast and Food & Beverage departments where applicable. This position will assure attentive, friendly, courteous and efficient service is delivered to external and internal customers and manage customer experience, quality and compliance with corporate/brand policies and procedures while meeting/exceeding departmental goals.
- Comply at all times with standards and regulations to encourage safe and efficient operations. Practice safe work habits at all times to avoid possible injury to self or other team members. Be familiar with the hotel's emergency procedures. Train staff accordingly.
- Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint, brand standards and other policies / rules of conduct, to include personal appearance / grooming, proper uniform (including name tag), attendance as required by scheduling, which will vary according to the needs of the hotel.
- Resolve customer complaints, anticipate potential problems by reviewing and monitoring customer feedback from all sources, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Provide information to other departments to improve / maintain quality of service.
- Report supply needs and maintain required pars of all stock.
- Comply with certification requirements as applicable to position to include CPR/First Aid, Food Handlers, Alcohol Awareness, etc.
