The EMT will respond to all medical emergencies and provide emergency care for Guests or Team Members while waiting for emergency medical services and resources to arrive. Perform all Security Officer duties. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.
Essential Functions:
1. Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards at all times.
2. Respond to all emergencies, providing emergency care utilizing EMT skills and training including, but not limited to, CPR, AED, and triage care; communicate patient’s care to responding medical personnel, monitor vital signs, and apply dressings and compression.
3. Patrol and observe all public areas, Team Member service areas, back of house areas, and Casino property for the safety of Guests and Team Members.
4. Remain constantly alert and respond to all disturbances in order to defuse incidents, being prepared to become involved in a physical confrontation when necessary.
5. Observe and report all suspicious activity, people, unusual situations, and emergencies, and take immediate action as required.
6. Transport and protect Thunder Valley Casino Resort assets.
7. Thoroughly investigate and document all incidents as required.
8. Escort Team Members and Guests to and from their vehicles, when requested.
9. Jump-start Guests’ and Team Members’ vehicles when needed.
10. Demonstrate working knowledge of and enforce all applicable laws, policies and procedures.
11. Maintain a high level of personal integrity.
12. Display friendly, courteous, and polite behavior to internal and external Guests at all times.
13. Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere.
14. Give full attention to Guest opportunities and takes ownership of these opportunities to ensure Guest satisfaction.