Help Desk Technician - ON SITE

Are you looking to have a positive impact on people in your community?  Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others.  We’re a company with a long and successful history where trust is important and exceptional customer service is the standard.  We are committed to our employees, our members and the communities we serve.  If you want to make a difference and be part of a growing, inclusive organization, join us in our mission.

Benefits:

• Competitive compensation.
• Medical, Dental and Vision coverage.
• Paid time off.
• 401K contributory plan with company match.
• The opportunity to become involved in community outreach.

To keep computer systems operating efficiently, securely and ensuring that computer standards are implemented and enforced; extend technical support services to staff and members.

Essential Functions and Responsibilities: includes the following, and other duties may be assigned.

Consults with supervisory staff and various IT personnel to assure that IT standards for control, security and recoverability are understood and followed.  Coordinates with other IT support staff to assure that appropriate IT standards are implemented and maintained. Performs and manages software upgrades to assure compliance with standards and control procedures.

Collaborates with IT support staff to support the following:

• Workstations, servers, phone systems and networks (LAN and WAN) at all locations;
• Hot site hardware/software and Disaster recovery operations;
• Hardware management includes patching, auditing, and hardening;
• Software management includes patching, upgrading, and maintenance;
• Device / Software fault and failure resolution
• Installs, supports and assists managing the hardware/software/network components;
• Responds to and develops solutions for component failures and complex technical problems in all areas to deliver a sounds and stable network infrastructure.

Performance Measurements (if applicable):

1. To troubleshoot hardware and software problems in a timely manner, measured by departmental service level metrics (SLM).
2. To provide resolutions while taking schedules and deadlines into consideration.
3. To install appropriate hardware or software within the specified time frames.
4. To provide friendly, professional and accurate service and support to all members and associates.
5. To maintain, and add to, technical knowledge of computer hardware and software to ensure the credit union has the ability to achieve its goals as outlined in the current operating plan.

Qualifications and Requirements:

• 1-3 years of similar or related experience.
• Completion of a specialized course of study at a business or trade school or completion of in-house training or apprenticeship.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.  Work potentially involves personal or sensitive topics or materials to be reviewed.  Outside contacts and networks can become critical for effective resolution of complex issues.
• Experience in hardware and software support; Windows, Linux and networking experience is mandatory;
• Ability to diagnose problems and travel to local locations;
• Must be able to install, troubleshoot and support software, PCs, servers, and networks
• Ability to lift 30 pounds.
• Some local travel is required.