International Customer Service Representative

We’re Hiring: International Customer Service Representative
Location: Florida (Remote) | Full-Time

Are you a detail-oriented, customer-focused professional looking to contribute to a dynamic team? We are seeking an International Customer Service Representative who thrives in a fast-paced environment and is passionate about delivering exceptional service. This role plays a vital part in ensuring our customers receive timely, accurate support and assistance across all channels.

Key Responsibilities:

• Communicate with customers via phone, email, chat, and in-person to provide product information, process orders, and resolve inquiries.
• Accurately process and email drop ship invoices to dealers, freight forwarders, and sales representatives.
• Maintain organized records of customer interactions, orders, and transactions.
• Collaborate effectively with internal departments to support customer needs and resolve issues.
• Identify and assess customer needs to ensure high levels of satisfaction.
• Handle complaints professionally, escalating complex issues as appropriate.
• Assist vendors with assigning drop ship approval numbers and necessary documentation.
• Support international customers with basic export logistics and forms as needed.
• Perform additional administrative tasks and duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Bilingual in Spanish is strongly preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities with a professional and calm demeanor.
• Proficient in Microsoft Office Suite.
• Highly organized with strong attention to detail.
• Experience working with exporters or international logistics is a bonus (familiarity with IMO forms is desirable).

What We Offer:

• Health coverage – medical, dental, and vision insurance to keep you and your family healthy.
• Paid Time Off – Generous PTO and holidays to help you recharge.
• Retirement Savings – 401(k) plan with a 5% company match.
• A supportive, collaborative work environment.
• Opportunities for professional growth and development.
• The chance to be part of a team that values quality, integrity, and customer success.

Physical Requirements:

• Prolonged periods of sitting and computer use.
• Ability to lift up to 15 pounds occasionally.

Join a team that values professionalism, precision, and people.
If you’re ready to bring your expertise to a role where your contributions matter—we’d love to hear from you.

Apply Today!