Case Manager

Summary

Under the supervision of the Case Management Supervisor or the Community-Based Services Supervisor, the Case Manager is responsible for providing high quality, effective case management to Human Options clients. Case management includes, but is not limited to, comprehensive assessment of needs, development of a care plan, provision of intensive case management services, use of therapeutic interactions to promote health behaviors, coordination of care, and resource linkages to medical, psychiatric, behavioral, educational, and other services as needed. The Case Manager will complete assessments and scales as appropriate and will be responsible for ensuring all documentation is completed in a timely manner. 

We are hiring for two (2) Case Managers:

• One (1) Case Manager at our Minnie Street location.
• One (1) Case Manager at our Newport Mesa location.

Duties and Responsibilities 

• Program Responsibilities
  • Support the Residential/Community-Based Services Action Plan by meeting program outcomes and grant deliverables. 
  • Conduct outreach, enrollment, case management, and documentation in alignment with contract goals and expectations.
  • Assess the financial, social, and emotional needs of the client. 
  • Develop individualized care plans to achieve goals designed to prevent decline and improve quality of life by utilizing trauma informed care.
  • Engage with clients in person, in a field-based setting, and on the phone, utilizing evidence-based approaches that promote collaboration between the client and their health, well-being, and safety.
  • Assists with the coordination of medical and behavioral health access issues.
  • Utilize brief behavioral health therapeutic interventions, as necessary, to improve the client’s ability to manage their own mental health concerns and symptoms.
  • Assist individuals with the completion of registration paperwork, as needed.
  • Present cases in weekly Case Management Team (CMT) meetings or Multidisciplinary Team (MDT), as needed.
  • Facilitate psychoeducational groups, as needed.
• Administrative Responsibilities    
  • Complete all necessary documentation for client files and administrative reports to meet grant and agency requirements.
  • Meet and maintain community engagement standards as outlined by Human Options, grants, and other funding requirements: 60% direct and indirect service delivery and 40% administrative.
  • Maintain documentation for each contact as instructed and within the program timelines (weekly, monthly, quarterly).
  • Utilize Outlook Calendar to reflect appointments, work assignments, and other relevant details (location); use Outlook Calendar effectively to reflect busy or free.
  • General administrative duties, including:
    • Answering phones.
    • Welcoming visitors and clients.
• Community and Partnerships
  • Collaborate with internal programs, agency partners, social workers, and community-based agencies for service linkage and delivery.
  • Develop and deepen relationships with outside organizations and individuals to support effective internal and external referrals.
  • Participate in outreach and engagement efforts to enroll referred clients into case management services.

• Bachelor’s Degree required in social work, psychology, counseling, sociology, behavioral science, related field, or commensurate work experience.  
• Three years of experience providing direct services to the target population.
• Two years of experience in case management with at risk children and families.
• One year's knowledge of the child welfare system preferred.
• Familiarity with electronic medical records. 
• Bilingual in English and Spanish required.
• Valid CA Class C license and auto insurance or ability to travel to meetings, trainings, and home visits.
• Excellent knowledge of community resources and familiarity to utilize resource linkages in Orange County.
• Knowledge and understanding of issues and challenges of family violence in the community.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel and working knowledge of computer database program entry and report generation.
• Complete the 40-hour Domestic Violence Advocate certification training post-hire.

Prospective employees must pass a background screening to the satisfaction of the agency prior to placement. Since background screenings take time to complete, applicants are encouraged to apply early.

We are an equal opportunity employer and value diversity at our organization.  We strongly encourage survivors of domestic violence to apply. We strongly encourage applicants of diverse race, color, age, religion, gender, gender identity, sexual orientation, national origin, marital status, veteran status, disability status, or any other status protected by federal, state, or local law to apply.  All employment is decided based on qualifications, experience, merit, and business needs.