Information and Referral Specialist

Summary 

Under the supervision of the Community Based Services Supervisor, the Information and Resource (I&R) Specialist provides and assists with registrations, information, linkages, and referrals to individuals and families seeking services pertaining to basic needs, mental health, case management, housing, etc. The Information and Referral Specialist is also responsible for data entry and outreach.  

Duties and Responsibilities 

Program Responsibilities

• Respond to walk-ins, call-ins, emails, and referred clients seeking community resources.  

• Facilitate connections between clients and service providers, ensuring seamless referrals and follow-ups. 

• Organize and distribute emergency assistance supplies; receive and sort public donations to the community-based sites.    

• Screen and assess clients’ needs and provide appropriate resources and referrals. 

• Contact, screen, register, and guide clients with the registration process and forms required for services and resources. 

Community and Partnerships 

• Participate in community outreach initiatives to raise awareness of available resources.  

• Foster relationships with community stakeholders and encourage collaboration and service improvement.  

• Collaborate with local organizations to stay informed about new programs and changes in service and/or resources. 

• After one year of experience at a Domestic Violence agency, represent Human Options by leading training topic(s) during the 40-hour DVA Training

• High School diploma or commensurate work experience.  

• Proficiency in English and Spanish is preferred. 

• Knowledge of domestic violence, child abuse, and elder abuse issues.  

• Proficient in database management, referral tracking, and precise documentation.  

• Organize and prioritize multiple tasks and projects efficiently, set priorities, and meet critical deadlines. 

• Complete the 40-hour Domestic Violence Advocate certification training post-hire if not previously obtained. 

Prospective employees must pass a background screening to the satisfaction of the agency prior to placement. Since background screenings take time to complete, applicants are encouraged to apply early.

We are an equal opportunity employer and value diversity at our organization. We strongly encourage survivors of domestic violence to apply. We strongly encourage applicants of diverse race, color, age, religion, gender, gender identity, sexual orientation, national origin, marital status, veteran status, disability status, or any other status protected by federal, state, or local law to apply. All employment is decided based on qualifications, experience, merit, and business needs.